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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They have much larger rooms in comparison to the other Extented Stays I visited. It was very clean and smelled great! Another pleasant surprise.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Nice hotel clean rooms!!/Front desk needs work! This property is very nice. Clean Rooms, friendly housekeeping staff the ladies are awesome!! Front desk staff Kathy is not so friendly and seems to only know the basic Front desk first impression on guests not so good one with her.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We value your feedback regarding our one of the staff as it will help us improve our service moving forward. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Front desk agent needs retrained/Great Place! Stay was great after checkin front desk agent Aamen was not customer friendly. Upon checkin there was another guest checking in before me and she was not helpful at all to him telling him to go to the property next door I felt so inclined I helped the guest myself. Not sure if the gentleman stayed or not. I don’t ask for much so I took care of what I needed. Displaying this kind of service at checkin when multiple guests are present is not hospitality friendly! Property very cle... read more
Business response:
Thanks for being our guest at Extended Stay America. We are glad to read you had a comfortable stay and liked our well-kept property. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Walter, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Very Clean Hotel Great clean place!!! Just ask for everything you need for the room and the stay at the front desk! They will get it for you!! Pet friendly (get the doggie bags at the front desk) *** Guest Tip*** garbage cans in the entryway isn’t a good look or smell, just have never seen so many large open cans in a hotel entrance. Move or cover those cans would be better.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Housekeeping Staff Phenomenal!!! Credit where it’s earned!!! Housekeeping Tawana and Bria particularly are very personable and professional so kind as well. These ladies go above and beyond to accommodate your every need per the hotel. Such a joy to see the smiles on their faces and the good morning each day! Thank you your appreciated!
Business response:
Brenda, thank you for your heartwarming words, we sincerely appreciate the wonderful review. We will definitely share your compliments with Tawana and Bria. It will surely put a smile on their faces! We look forward to your next stay at Extended Stay America. Thank you again. Sincerely, Hotel Management
Awesome Professionalism Clean Rooms Pet Friendly!! This hotel is very cost friendly and offers several amenities that others don’t. It’s pet friendly so bring your fur babies. The staff Jennifer, Divine, and management Kim are wonderful and very accommodating. This is for sure a place to stay for a long trip as well. Great property for the value and staff is superb!
Business response:
Thank you for posting your kind review of Extended Stay America. It was a pleasure to read about the excellent service you received from our staff and that you had a restful visit. Our goal is to deliver great hospitality, and our staff enjoys hearing such wonderful feedback from our guests. We will share your compliments with Jennifer, Divine, and Kim. We hope you will stay with us again the next time you visit Philadelphia. Sincerely, Hotel Management
4.5 Star Hotel Here This hotel is very nice! Clean spacious rooms and very professional yet friendly staff all around!! Property manager Kim is very accommodating
Business response:
Brenda, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will share your compliments with the team especially Kim. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 858 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.