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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nancy, thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, General Manager
The rooms are to small. The sofa bed had nothing on it.
Business response:
Bobbie, thank you for staying with us and for providing your feedback. We are sorry you were disappointed with the size of your room. We have suites of different sizes, configurations and rates available, so we will be happy to reserve the suite of your choice during your next visit. Thanks again for your review, and we hope to see you soon. Sincerely, General Manager
Business response:
Thank you for sharing your kind rating of Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place. We appreciate you choosing us and hope to see you again in the future. Sincerely, General Manager
Business response:
Angek, thank you for choosing Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place. We appreciate you giving us a fantastic score and are thrilled to know you enjoyed every aspect of your stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Friendly Stay Great customer service. "Grab and go" breakfast is exactly that -- appreciated what was provided. Thanks for providing doggy bags. The sofa bad mattress was uncomfortable. Overall, a pleasant stay.
Business response:
Paul, thank you for being our guest at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place. We are glad to know you loved the service provided by our associates and were impressed with our grab-and-go breakfast. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Bathroom I had to get a plunger and fix the bathroom myself, no offer from staff to get maintenance
Business response:
Philip, thank you for evaluating your stay. We are pleased you had an overall nice visit. However, we are sorry for the service issues you encountered and regret the inconvenience caused. We are redoubling our training efforts to make sure this does not happen again. We hope you are already planning another trip our way. Sincerely, General Manager
disappointing stay the kitchen does not supply utensils such as a cookie sheet or even a pizza pan to cook a pizza. No potholders to pull stuff out of the oven. The pillows are absolutely horrible, feels like you are sleeping on the mattress since the pillows are flat as a board. Next time we will stay at La Quinta since we have a pet, it is free there but $25.00 a night at extended stay. Lost my business.
Business response:
Robert, thank you for providing your comments. It’s our pleasure knowing you enjoyed being with us. Please note to ensure cleanliness and as per our brand standards, kitchenware are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. However, we were disappointed to read that you were not happy with the pillows and that impacted your sleep. We regret the inconvenience caused. We appreciate your patronage and want to make sure that you have no complaints on your ne... read more
Very Good, Friendly service Free Internet is slow - I did not try the paid service as I used my phone to link the laptop Limited selection of TV channels
Business response:
Thank you for staying with us at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place. We are happy that you liked our friendly associates, but we are sorry if any inconvenience was caused while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager
Better Choices Available room (non-smoking) definitely smelled of cigarettes. Refrigerator didn't work. Otherwise room was fine. This is really a no-frills hotel. No newspapers and coffee only available in morning for short period. No breakfast (packaged oatmeal doesn't count) Not even tissues or a laundry bag in room.
Business response:
Robert, thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall stay. However, I am sorry we missed meeting some of your expectations in regard to your room and regret the inconvenience it caused. I have shared your concerns with the concerned team to ensure it never happens again. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 896 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.