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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was old and very hard. Pillows were flat and old.
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear the bed and pillows were not to your standards. To ensure that a situation like yours doesn't happen again, our staff is making sure that all pillows and bedding are thoroughly checked and ensuring comfort. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Great hotel for the price (compared to other hotels in the area). The front desk staff could definitely use some customer service training (young staff, most of the staff I talked to seemed to be very new and didn't know much), but other than that, the room was great. I never heard anyone above me or in the halls so that was good. Only drawback was the minimal continental breakfast they offer. It was instant oatmeal packs and a few granola bars every day. It would have some variety like yogurt and fruit. I will be staying th... read more
Business response:
The feedback provided in your review is much appreciated. I am glad to read your remarks about your room and quiet stay. However, I am very sorry that you did not enjoy our grab-and-go breakfast. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We look forward to your next visit.
Czysty hotel i duże pokoje. Niewielki ale czysty hotel, stosunkowo niedrogi. Duże pokoje, wygodne łózka. Miła obsługa, pozwolono nam zameldować się wcześniej niż to było w umowie. Na śniadanie kawa i muffin lub baton na wynos. Polecam.
GO SOMEWHERE ELSE There are two sets of lobby doors which lead into the lobby. Both sets are manual and it is very challenging to negotiate the luggage cart by oneself through both doors. I received no help as well. I don't know how the disabled manage. The key cards are cheap and deactivate very quickly. I went down at 10:00pm on Saturday evening to get new ones or have the clerk reactivate mine and was met with an argumentative female who was literally blaming me for the key cards deactivation. I simply asked her to help a... read more
Wouldn't go back We stayed for the night, I booked for 2 adults and 2 kids. I thought it would be expected that the sofa bed would be used since 4 people cannot sleep ons queen bed, I opened sofa bed and only the mattress no sheets. I called front desk and was told to go to front desk for the sheets, then went back down for blankets. This is the first hotel I have to go down for things that should already come in the room. We travel a lot and this was a first. then 3 days later I check my credit card and I was charged $104.x... read more
Business response:
I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for your credit card being charged incorrectly and the lack of linens in your room. In response to your feedback, I will retrain our staff to offer linens for our pull out sofas to each guest at check-in. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Close enough to Philly I only had two complaints: I had to walk about 300 yards from the hotel to get cellphone service, and the "free breakfast" was pretty meagre (paper thin granola bars, and no juice). Nothing fancy here, but my room was clean and quiet.
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about the cleanliness of your room and your quiet stay; however, we apologize that you did not enjoy our grab-and-go breakfast and you couldn't receive cell service. Thank you very much for providing us with your feedback, we use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Nice hotel The breakfast could be better. Nothing really to choose from
Room was great except for refrigerator was extremely noisy...
Business response:
Thank you for taking the time to share your experience. I'm glad you were able to have a great experience despite the refrigerator being so noisy. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 858 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.