Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

Business response:

Joanne, thank you for posting your review. We're glad that you were able to rest well and that you liked the bed's firmness. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. 

Business response:

Anita, thank you for taking the time to write a review of your stay. We appreciate you letting us know about the experience you had with us. We are terribly sorry for the hot water and power outage issue, it has since been resolved. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. 

Business response:

Thank you for sharing your experience. It is good to know you had a great stay at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. 

Business response:

Hi Maurice! Thank you for taking the time out of your day to let us know we satisfied your needs. We here at extended stay strive to provide every guest with the comforts of a "home away from home." Knowing that we were able to do so for you, makes our days a bit brighter! We hope to see you again in the future should your travels bring you our way. 

Business response:

Thank you for taking the time to share your experience. Please accept our apologies you were not informed during check in that the cookware for the fully equipped kitchen is available at the front desk. I will coach our staff to do a better job of communicating this. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.