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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Wow - Jessica, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Not like it used to be... Over the weekend, one of the stairwells had collected trash bags, some of which were not sealed. The odor steadily got worse as the weekend went on. The room air conditioner had two speeds - off and full blast.
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Room waste clean still had dog bones left feom the last guest...leak in bathroom and no pillows on the bed
Business response:
Thank you for taking time to evaluate your visit. We apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on you... read more
Have Towels Will Travel I have stayed at this property on many occasions. However, on this stay the bathroom inventory did not include towels. This includes hand towels, face towels and bath towels. This level of service is unacceptable and management should determine the origin of this inconvenience.
Business response:
Thank you for all of the comments in your review. Although we strive to make your stay a complete success, we appreciate the feedback as we try to deliver a first-rate experience to all of our guests. Having said that, please accept our apology for not fully meeting your needs and expectations during this visit. Thank you again, and we hope to have the opportunity of welcoming you back soon! Sincerely, Hotel Management
Hotel needs renovation The furniture was shabby and the towels were thin. Worst of all was the breakfast -- almost non-existent -- TERRIBLE! The staff was friendly and tried to be helpful.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Good Hotel Stay! The stay was good. The hotel was nice and the room was comfortable. The only issue I had was that the bathroom was missing the towels and there were candy wrappers left in the chair. I let housekeeping know and the issue was taken care of immediately.
Business response:
Shavonne, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to read you were totally satisfied with everything we offer and that you loved the service offered by our staff. Thanks again, and we look forward to being the hotel of your choice every time you both are in the area. Sincerely, Hotel Management
Business response:
Thank you for being our guest and for sharing your feedback. We are happy you enjoyed your overall stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for the four-star rating. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your experience with us and hope to see you again soon. Sincerely, Hotel Management
I'll be back! It was good. This hotel is quite and uneventful.
Business response:
Thank you for being our guest at Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 858 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.