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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everytime I check into this property, there is a very rude and unpleasant woman to check me in. Every. Single. Time. Same person. Short colored hair & the most rude & unpleasant woman you could ever meet.
Business response:
Dear Travis, thank you for rechoosing us. We are sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated by our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will return so we can make it up to you.Sincerely,Hotel Management
Stay away, Far Away I am not sure I will have enough characters to describe just how horrible of an experience this hotel actual was. We booked back in JANUARY and were told in March that our hotel room was over booked, and we had to find another place to stay, because we booked with Hotels.com the hotel staff refused to help us and we were almost left stranded in another state. Luckily Hotels.com was super helpful and got us into another hotel. Please, anyone that is even considering booking at this hotel, DONT! They are no... read more
Business response:
Michael, thank you for your feedback. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up and apologize for the inconvenience this caused. We are also sorry that you didn't experience our staff at their best while here. This behavior is highly unusual, and we have addressed your comments with our team to ensure they deliver excellent service, all the time. Please allow us to provide you with the hospitality you should have experienced during this visit. Sincerely, Hotel Ma... read more
Overbooked. I booked a suite with a sofa at a neighboring property because I wanted the couch to sit up while on my laptop. When I am he he’d know, I was told the hotel was overbooked and that needed to go across the street to another hotel. The room was a simple roof with no sofa. At check in, I asked if the room was comparable and was told yes. The staff was very very nice and apologetic but that’s not the room a booked.
Business response:
Crystal, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
There was a chemical smell in the room. Something with the sheets maybe. We checked in at 9PM and left at 6AM so just delt w it and left
Business response:
Brian, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
poorly managed reservation not filled, sent to alternative room that was not prepped or cleaned, sent to another room with pull out couch bed,,... at bedtime no sheets , pillows, or blankets...when resolved this pull out was like trying to sleep on a rock....upon waking up had backache and stiffness......Disappointing stay
Business response:
Doug, thank you for sharing your feedback. We want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely, Hotel Management
reserved a room with 2 queen beds, got a room with one bed and pull out couch. Went to room, bed unmade, iron and ironing board in center of room, trash can overflowing,bathroom sink dirty, all towels on floor. called desk , reassigned to different room, again 1 bed & pull out couch. AT bedtime pull out couch has no sheets , blanket, and no pillow, went to desk.....got missing items Pull out bed was so uncomfortable and lumpy, I slept BAD. Upon waking , I was so stiff and sore only the hot shower saved me. Lady on front desk... read more
Business response:
Doug, thank you for your review. Although you liked our courteous front desk staff, we are sorry we were unable to accommodate you in the room you booked and apologize for the issues you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.