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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Took 20 mins to check in . No blanket in the room for the sofa bed. But wasn't bad besides that .
Business response:
Dear haley, Thank you for sharing your experience. We're glad to hear that you found your stay enjoyable overall. We appreciate your feedback regarding the check-in time and the missing blanket for the sofa bed, as this helps us identify areas for improvement. We hope to have the opportunity to enhance your experience on a future visit.Sincerely,Hotel Management
Very unorganized at front desk. When I walked in people were arguing. Staff was not professional enough for these prices. Room was outdated with old furnishings
Business response:
Dear Leola, Thank you for your feedback. We sincerely apologize for the disorganization and unprofessional behavior you encountered at the front desk. This is not reflective of our standards. Additionally, we regret that the room did not meet your expectations. We are addressing these issues with our team to ensure improvements. Your comments are valuable to us, and we hope you will consider giving us another opportunity.Sincerely,Hotel Management
I would’ve booked somewhere else I had booked the stay 30 mins before I showed up for a room of two beds. My card was charged immediately upon booking once I arrived she couldn’t find reservation but I understand sometimes things don’t show up immediately. The thing that bother me the most was that I had booked for two beds and all they had was one full size bed. The bed was so uncomfortable.
Business response:
Dear Mabel, We apologize for the inconvenience you encountered during your recent stay. Regrettably, the room type you booked was unavailable upon your arrival. We understand the frustration this caused, especially after booking for two beds. Your feedback about the discomfort of the bed is also concerning, and we are looking into improving our bedding options. Please accept our sincere apologies for falling short of your expectations. We value your patronage and hope you consider giving us another opportunity to provide a m... read more
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 934 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.