This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
10/10 ratings. It’s really the staff for me. Manager really care about her job and picked perfect team to ensure the hotel runs smoothly.
My stay at this hotel was absolutely amazing! I was here for about 2–3 weeks and every day I was met with kindness, cleanliness, and outstanding service. The staff is truly what makes this place special. Melba was always so sweet and welcoming — her smile and positive attitude brightened my mornings. Adrienne, the manager, runs a fantastic team. She even reached out personally to make sure everything was going well, which shows just how much they care about their guests. From the fresh-smelling hallways to the well-kept room... read more
Business response:
Dear Dominique, It’s wonderful to hear that your experience felt so warm and welcoming! We are happy Melba and Adrienne helped make your extended visit feel like more than just a place to stay. The sense of connection you described truly reflects the atmosphere we strive for at Extended Stay America. Thank you for your thoughtful words. We would be delighted to welcome you back anytime! Sincerely, Hotel Management
Would absolutly stay here again Staff were amazing. The only thing that i wish I knew going in was that the name on the card your using has to match your ID so it made it a little frustrating to check in as we had to transfer money around to make sure we had a card that matched our id.
Business response:
Dear Stephanie, We are delighted you chose to stay with us at Extended Stay America. We appreciate your kind comments and are glad to hear our team made a positive impression during your visit. Your feedback about the card and ID policy is helpful, and we understand how that can be a challenge at check-in. Reviews like yours inspire us to keep improving. Thank you for being our guest, and we look forward to welcoming you back the next time you are in the area. Sincerely, Hotel Management
I had a wonderful extended stay at this hotel and truly felt at home. Every staff member I encountered was kind, professional, and welcoming. A special shoutout to Melba — she is so sweet and always had a warm smile that made my day. Adrienne, the manager, deserves major credit for leading such an amazing team. She made sure I was enjoying my stay and followed up personally, which speaks volumes about her leadership and the care they put into guest experiences. From the fresh, clean hallways to the helpful front desk staff, ... read more
It excited all my expectations and more
Room was adequate just no chairs to use to sit at table for eating! First morning of our stay came a knock at the door, air conditioner servicing we were told. "Sorry, I am not dressed so you cannot come in now" I called through the door. "If you don't let us in we will call the police" came the answer. Oh really, what a threat to give to a guest. We settled on a 20-minute delay so that I could get dressed!
Business response:
Dear Guest, We apologize for the inconvenience caused by the lack of seating in your room and the unexpected interruption on your first morning. The interaction you described with our maintenance team is deeply concerning and not reflective of our service standards. We are thoroughly investigating this matter and reinforcing proper protocols with our staff to ensure all guests are treated with respect and courtesy. Your experience is important to us, and we appreciate the opportunity to improve. We look forward to welcoming ... read more
Service was excellent, hotel is dated and worn with not much to offer.
Business response:
Dear Guest, Thank you for your feedback. We're glad to hear you received excellent service from our team, as guest care is always our top priority. We understand your concerns regarding the dated condition of the property and are actively working on improvements to enhance the overall guest experience. While amenities may be limited, we strive to provide comfort and a welcoming atmosphere. Your comments help guide our upgrades. We appreciate your stay and look forward to welcoming you back. Sincerely, Hotel Management
Everything was great except breakfast.
Business response:
Dear Guest, Thank you for your feedback. We're thrilled to hear that your overall experience was great! We apologize for the breakfast not meeting your expectations. We are continuously working to improve our offerings, and your comments are invaluable in helping us enhance our services. We will review the breakfast options to ensure a more satisfying experience for all our guests. We appreciate your understanding and hope that this will not affect your decision to stay at Extended Stay America again.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.