This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unorganized at front desk. When I walked in people were arguing. Staff was not professional enough for these prices. Room was outdated with old furnishings
Business response:
Dear Leola, Thank you for your feedback. We sincerely apologize for the disorganization and unprofessional behavior you encountered at the front desk. This is not reflective of our standards. Additionally, we regret that the room did not meet your expectations. We are addressing these issues with our team to ensure improvements. Your comments are valuable to us, and we hope you will consider giving us another opportunity.Sincerely,Hotel Management
I would’ve booked somewhere else I had booked the stay 30 mins before I showed up for a room of two beds. My card was charged immediately upon booking once I arrived she couldn’t find reservation but I understand sometimes things don’t show up immediately. The thing that bother me the most was that I had booked for two beds and all they had was one full size bed. The bed was so uncomfortable.
Business response:
Dear Mabel, We apologize for the inconvenience you encountered during your recent stay. Regrettably, the room type you booked was unavailable upon your arrival. We understand the frustration this caused, especially after booking for two beds. Your feedback about the discomfort of the bed is also concerning, and we are looking into improving our bedding options. Please accept our sincere apologies for falling short of your expectations. We value your patronage and hope you consider giving us another opportunity to provide a m... read more
The young ladybat the front desk was very sweet and patient. She was new but worked very hard to make sure my stay was comfortable. The property is very no frills but it was fine for 1 night.
Business response:
Dear LaWana,Thank you for sharing your experience with us. We are glad our front desk associate made a positive impression on your stay with their dedication and helpfulness. Your feedback about our property being suitable for a short stay is appreciated. We strive to provide a comfortable experience for all our guests and value your input. Should your travels bring you back to the area, we look forward to welcoming you again.Sincerely,Hotel Management
Good trip
Business response:
Dear Juanita, Thank you for your feedback. We are delighted you had a positive experience at Extended Stay America. We look forward to welcoming you back for another enjoyable stay soon. Safe travels!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 858 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.