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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing wrong.......nothing good, either Uncomfortable bed, terrible pillows, noisy, inefficient air conditioner, no wake-up call or ice machine. Grab and go realist left a lot to be desired!
Will not stay there next time Front desk personnel was too slow creating a long queue when checked in and check out clerk gave me wrong billing information. Also tried to charge a half a day fee for a late checkout request at 3pm.
Business response:
Thank you so much for posting a review of our hotel. I'm terribly sorry to hear that you didn't have a pleasant check in and check out experience. We strive to make the process as easy as possible, so I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Nightmare Hotel staff consisted of one girl trying to manage all check ins, requests for kitchen items, sheets, and towels. All other employees abandoned her. The rooms were not clean, the lobby is not clean, the trash is overflowing, and the room had obviously been smoked in.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the cleanliness and smoke smell in your room, the upkeep of the lobby, and the overflowing trash cans. We have done some scheduling changes at our property to make sure our staff is not overwhelmed by the season rush and will try our best to keep the property tidy. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Not that great Checked into a room that had no mattress, toilet paper, or any soap and shampoo, and it looked like it wasn't even vacuumed. Switched to a new room that at least had what was missing from the other room, but had a musty old smell. Also the complimentary breakfast was a complete joke. Would not recommend and won't stay there again.
Dirty hotel Do not recommend the hotel, very dirty and smelly. Breakfast is a joke
Stay elsewhere i arrived to a sign at the front desk advising me that the front desk employee was away helping "other customers" about 10 minutes later she returned. She asked if I needed anything for the in room kitchen, I said we will need cups and utensils, she said she would bring them to us. The room was dingy, clear renovated on a budget. The fire alarm was missing and the wires hung from the ceiling. The mattress was I step away from being a wood plank. The counter top had burns in it. The cups never arrived, the wate... read more
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.