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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had a lingering smell of cigarette smoke. Floors were sticky and dirty. Towels had stains. It was my first time at an extended stay and I don't think I'll ever go again.
Business response:
Veda, thank you for taking the time to post your review. We sincerely apologize for the service & housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Check in was TERRIBLE. Supposed to be at 3:00pm and we didn’t get into our room until after 6:00pm. We kept being told it was being cleaned. We were told it would be ready in twenty minutes three different times.
Business response:
Alex, thank you for reviewing our hotel. We apologize that your room was not ready upon your arrival and for the delay you experienced. We are reviewing this situation with our housekeeping team to see what went wrong so we can avoid this in the future. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
When getting to the hotel our room was not cleaned and the old tenants had stuff in the room still. The bathroom had no towels and dirty bars of soap scattered throughout. Received banging on the door as the old tenant demanded their stuff back after the front desk called a i said I would bring it down. The stove did not work and the bed was awful. When I went to the front desk for towels linens and kitchen supplies it took over 10 minuets to provide everything. When I told them about the cleanliness of the room she didn’t c... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
No pillow cases on the bed. No towels in the bathroom
Business response:
Thank you for your candid feedback. We are pleased you stayed with us, but we apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Si... read more
Horrible Horrible.... We did not have any toilet paper at all, and was told we had to go buy some
Business response:
Thank you for being our guest. We apologize for the inconvenience you encountered in your room and the inconvenience it caused during your stay. Your feedback regarding lack of in-room amenities and the poor service is shared with the appropriate individuals in an effort to provide better guest experiences going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
What stay??? Expedia booked us and the hotel showed us the door since they overbooked and didn’t have a room ! Done with Expedia!
Business response:
Eileen, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
f Minus No room when I when to check in after inreserved 14 hours before arrival.
Business response:
Wilson, please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Nice, friendly staff but bad accommodations The staff was very nice and helpful but our room was terrible. It smelled awful, sort of moldy. Dirty sheets on the pull out bed. Two bath towels and one hand towel—and hotel did not have enough towels until about midnightas they had to do loads of laundry to accommodate guests. Not enough pillows for four guests, only one of the lamps worked. The curtain was broken and we had to Macgyver the thing shut.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.