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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible- not clean- No breakfast as advertised This is the worst hotel that I have ever stayed in since I came to the US, dirty floors, no public bathrooms, rooms are not clean, It was advertised for free breakfast which was only coffee" horrible" and snacks, and we ended up going outside to buy breakfast from DD Never again going to a hotel without ready reviews
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Worst ever We booked through Expedia for 2 rooms tonight, 6/23/18-6/24/18, at 500 Diemer Dr, Mt. Laurel, NJ 08054. I received the confirmation email, number, etc. After a 3 hour drive with 3 young children, we get to our hotel around 9pm. As we wait for 30 minutes because there was no one at the desk, we are standing in line behind multiple people already complaining about not having towels, having to wait for their room for 40 mins when it was already 6pm and check in is at 3pm and a plethora of other issues. We wanted to l... read more
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Location of the hotel was great. The lady who checked us in wasn't very friendly. There was a mountain size pile of trash in the hallway and wasn't taken care of the 2 days we were there. Smelled really bad too. If we traveled back to that area, I would find somewhere else to stay.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Very disappointed. When we checked in they initially said they only had one of our rooms. Check in took too long, especially late at night. When we got to our rooms, one room had no pillows, and they were unable to give them any. Our room did not have linens for the other bed, we were also missing towels. Keep in mind this was late. We called down, they said they'd bring them up. After too long, we called back down and they said we needed to come get them. We were told our rooms would be comped. After we got home we got a cr... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. Regarding any further queries, please reach our our Front Desk as they would be happy to help you. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our... read more
Worst Ever This place was horrible I never stay at another one of these places again they didn't want to give you know washcloths, towles, some more toilet paper, the air conditioning was broken and they said they wouldn't change my sheets unless I stayed 7 days
Business response:
Latonya, we are sorry for the service and maintenance issue you had while here and regret the inconvenience it caused. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
The mattress was tge worst ever!!! It was very lumpy and pillows too soft. I only had 3 hours of sleep and my husband had 4 hours of sleep AND WE HAD A WEDDING TO GO TO. I was not going with bad puffy eyes, back ache, and was extremely tired. We changed rooms but mattress was bad on 2nd room. So we decided to go to Holiday Inn Express. WAY BETTER!!!!
Business response:
Please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and we have shared your comments with our leadership team. Once again, we are sorry for the inconvenience you experienced and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Toweless hotel Customer service was absolutely horrible! There weren't any towels in our room when my fiance went to take a shower. I called down to the front desk and after bothering her for some towels and being told to look for housekeeping on my floor she finally told me she'll, "see what she can do in the next few minutes. ". After not hearing back from her after 10 minutes I went down to the front desk. When I went down she finally went in back a hot me 1 towel and said she'll have to text housekeeping for another one!... read more
Business response:
Brian, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Jiho, thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Staff was understaff plus I'm only one ready when I got there had to wait
Business response:
Please accept our apologies for the issue you experienced at our front desk. We have service training in place for our associates, so we're sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. We hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.