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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay at Extended Stay. This hotel offered a queen size bed which was actually a full size bed. And to top it off it had bed bugs. I got bit 9 times and had to leave before my stay was supposed to be over.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Didn’t make it past the lobby. I didn’t make it past the lobby it was dirty and smelled I could hear people yelling down the hall. . The staff didn’t seem to care if or when they had a customer. I spoke to the personnel and walked back out and stayed somewhere else. ANd they still charged me for the room. After a 12 hour drive on a 5 day trip, I wasn’t about to stay somewhere that didn’t look or smell like anyone cared. If they don’t care about the lobby, I hate to see what the room looked like.
Business response:
Thank you for being our guest. Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in t... read more
tripple charged the hotel charged me twice after already paying through orbitz and still no refund sounds like someone picketed money
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry if there was confusion with your reservation and charges. Our policy is to have a credit or debit card on file for every guest. This is to cover any incidentals should you incur any. This is standard industry practice, and we require this on every reservation, including pre-paid reservations made through third party websites. If you are still in doubt, please contact our General Manager to further discuss your charges. Thank you again for being... read more
"You can take a reservation, you can't hold one" Would never use Expedia !! They won't let me post the real reason! That sounds about right!!!
Business response:
Thank you for choosing our hotel and for sharing your review. We're disappointed we fell short of your expectations and apologize for the inconvenience you experienced with your reservation. Please give us another chance to make it up to you on your next trip to our area. Sincerely, Hotel Management
Would never stay here again! Rude staff, floors in the room were sticky, the one blanket that gave us to sleep had hair all entangled. Absolutely disgusting, shouldn't be a 3 star hotel, more like a .5 star.
Business response:
Kevin, I apologize for the disappointing stay you had with us. We are extremely sorry for the cleanliness and the service issues you experienced. We take great pride in our delivering the finest service, and we are looking into what went wrong and where we fell short in our training. I have also addressed this matter in regard to your room and in-room amenities with the head of our Housekeeping Department and housekeeping associates to take corrective action immediately so that it does not happen again. I hope we have a futu... read more
Business response:
We are disappointed to see we didn’t live up to our typical standards. We want every guest who stays with us to have a positive experience, but we are sorry we miserably failed in your case. Please reconsider and choose us again so we can provide you with a much-improved stay. Sincerely, General Manager
Disappointed The tub would not drain and the solution was to change rooms. No maintenance available. Bed too soft. Place looking run down. Also I didn't know they allow pets. Neighbor had a huge dog who barked all night.
Business response:
Dwayne, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, General Manager
No go Sorely disappointed. Worn, dirty, noisy. Bad combo
Business response:
We sincerely apologize that your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
他の宿泊者の客層 火災警報器が作動した。 捨てたゴミからの発火。 マナーの悪い人、防災意識の低い人が宿泊している。 →現地の低所得者？
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.