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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like this room, first room the tub was clogging up! There wasn’t a phone in the room to call the front desk. The staircase smelled like garbage as it was full. Not the best stay I have had and would not go back.
Business response:
Stephanie, we apologize and regret the inconvenience you encountered when you were here. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Rude Staff For some reason they kept insisting on charging me for nights prepaid through Hotels.com. If I have documentation my bank will reimburse me so I could care less, but we were given a room we didn't book a few nights. Told it was unavailable. Then told they can pick our room at their discretion. The difference is about 20 bucks, so no big deal, but knowing they had it available and them being rude to my husband wasn't ok...
Business response:
Thank you for your review. We apologize not accommodating you in the room of your choice and for the discourteous behavior of our staff. Please be assured that we have discussed your concerns with our front desk, and we’re personally reviewing this situation to make sure future guests do not experience the same. We have also shared your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. Please visit us again so we can restore your faith in our hotel and provide you w... read more
The facilty is older - no problem. Had to move twice, smell, then broken fridge. Staff was very acommodating and friendly. Room was not cleaned well.
Business response:
Although you were impressed with our courteous associates, we are sorry for the issues you had. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Close to attractions but out dated and reeks of cigarette smells.
Business response:
Thank you for being our guest and for sharing your feedback. Although you liked our location, we apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, Hotel Managemen
Overbooked!! Decided to book a room after a late wedding ceremony, got to the hotel that published available rooms, with my confirmation and 45mins drive from my location to find myself and three other people being told that they overbooked their rooms and we were left to find other available hotels on our own at 2am in the morning? I blame the hotel for overbooking their rooms and hotel.com for not verifying these rooms after booking. I eventually found a room at an unacceptable type of hotel that I would not dream of going... read more
Business response:
Uche, thank you for choosing our hotel. Please accept our apologies for not accommodating you in the room of your choice and for the inconvenience you had due to it. We assure you that we’re personally following up on your feedback regarding the mix-up of your reservation so we are more consistent in our service delivery. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
I have never been so horrified before! While at first glance, the room appeared nice & clean, a search of the bathroom drawers for a 3rd bath towel (there were only 2 for the 3 of us) revealed a HYPODERMIC SYRINGE/NEEDLE AND A BAND. Clearly, someone had recently shot up in our room and left their drug paraphernalia behind. While I could not get that sight out of my head the entire time I was there, I was glad it was me who found it and not one of the little children I passed in the hallways while I was there. This could easi... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.