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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
cheap and cheaper You get what you pay for. Check-in was slooooooow. Lobby was dirty. Keys didn't work so we did the back and forth from room to front desk, dragging all our stuff. No coffee pot in the room. No ice available on the property. Bed felt like a metal cot. Noisey hallway until past midnight. Location was convenient. That's about the only plus.
Some employees need to be trained better
Business response:
Thank you for bringing your experience to our attention. I am disappointed to read that you did not have an excellent stay with us. We will work closely with our staff to better our services. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Convenient for travelers It was fine. There was only one person in the front desk. The morning breakfast wasn't really good at all.
Business response:
The staff and I read your comments about your stay with us. We are glad your stay was fine. but we wish it could have been better. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Stay somewhere else. The first room provided keys to was still uncleared from previous guest, slept in bedding,m towels still on floor, etc. had to make separate calls for bedding for pull out couch, coffee maker, iron and board, kitchen items and utensils, get the idea yet?
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that you were put in the wrong room. We are also sorry that you weren't made aware that kitchenware and extra bedding was held at the front desk and delivered upon request. We are currently training and retraining all staff to ensure all rooms are properly cleaned and that we all explain the delivery process of items needed for our valued guests. Thank you again for posting your review. I do hope that you will return to our hotel, or an... read more
The front desk receptionist wasn't at the desk I had to wait outside for over an hour 2 in the morning.
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding your check-in is truly regrettable. We are very sorry for your experience. I discussed your comments with our staff to ensure that this does not happen again.It would be our pleasure to have you stay with us again in the future, to show you our positive strides taken to enhance your experience with us.
Place is filthy
Business response:
Thank you for taking the time to write a review of your stay. It was disheartening to read that we were unable to provide you with a clean and comfortable stay, please accept our apologies. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
They hate you. This particular hotel cares only about getting your money. Everything else is a huge inconvenience for them. The staff hates you and absolutely does not want you there.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you had an unpleasant stay and the staff did not make you feel welcomed. Please accept my apology. Your comments were reviewed by our staff, and we will make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.