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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All good
Business response:
Dear Guest, Thank you for your wonderful feedback! Every team member works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Okay hotel in a good location for the airport. Okay hotel in a good location for the airport. Kitchenettes are pretty old - no dishware at all. Older hotel with a few topical attempts to update. Needs a complete remodel. Various food smells (take-out food) up and down the hallways (not pleasant). Overall, it's an okay place to stay a night during travel.
Business response:
Dear Guest, Thank you for sharing your insights regarding your recent stay. We are pleased to know that you found our hotel’s location advantageous for accessing the airport. Your feedback about the kitchenettes and the overall condition of the hotel is invaluable, as it aids us in identifying areas where we can improve. To maintain a high standard of cleanliness for all guests, we provide dishware at our front desk, and it is available upon request. We have shared your comments with our team to support our continuous improv... read more
Decent enough for business trip, quiet and comfortable. Kitchenette was bonus
March 25 the woman who checked us in was very patient with other customers, as well as us. The overnight man was great also. I was tired and did something wrong and was embarrassed, but he made me feel as if it was no big deal. How do you find such lovely employees?
Business response:
Dear Guest, Thank you for your valuable feedback. We are pleased to learn that both our check-in and overnight staff provided helpful and understanding service during your stay. It is gratifying to know that their support contributed to your comfort and satisfaction. We take great pride in our team's dedication to ensuring that every guest has a positive experience. We sincerely appreciate your kind words and look forward to the opportunity to welcome you back to Extended Stay America in the future.Sincerely,Hotel Management
Bathroom outdated. Rust around sink drain. Limited toiletries
No actual bfast Dont be fooled where it says breakfast included really Hotels.com? The clerk at the front desk said its just a coffee bar and muffins.If we want b.fastvwe go to next hotel or acroos street. I could have booked another hotel with free bfast with that money.
Business response:
Dear Guest,Thank you for choosing Extended Stay America for your accommodation needs. We sincerely apologize for any inconvenience you experienced during your breakfast service. Your feedback will be shared with our leaders to consider our guests’ preferences and improve our future breakfast choices. We look forward to the opportunity to welcome you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 2,921 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.