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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service needs improvement Hotel stay wasn't bad but the front desk needs to be more personable. I think a little interaction with the guest would go a long way. I think if they say good morning or have a nice day would go a long way.
It was ok..didn’t like the part where housekeeping doesn’t come clean unless I’m there for more than 14 days and the fact that I have to take the towels to the reception desk in order to get new one!!
Business response:
Dear Leticia, Thank you for your feedback. We continually strive to improve our services and are pleased you had a comfortable experience. However, we are sorry that some concerns prevented it from being perfect. Your input is important to us, and we want to ensure every guest has a positive experience. We hope you'll consider staying with us again so we can exceed your expectations. Thank you for helping us become better.Sincerely,Hotel Management
The space was great!
Business response:
Dear Adriann, On behalf of our entire team, thank you for taking the time to post such fantastic feedback about Extended Stay America! We are delighted that you thoroughly enjoyed your stay. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management
Meh, cheap, not clean. The place is used. Dirty towels, the proir visitors shaving clippings all over the sink. Remnants of their toothpaste still in the sink. Its all of a 1.5-2 star hotel at best. At least there were no noticible critters.
Business response:
Dear Guest, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Would not stay again Hotel is very run down and in need of remodeling.
Business response:
Dear Oscar, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that your feedback will be thoughtfully discussed with the appropriate individuals. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you rightfully deserve in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 2,945 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.