This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Correct bien placé Proche aéroport
Hotel was clean. Staff was friendly but hard to get her out of the corner at her desk. When I first arrived I waited a good amount of time so she could finish her conversation with another employee from her desk.
Business response:
Dear Lacy, Thank you for the review and for staying with us. We value providing considerate and attentive service, and we regret the inconveniences you experienced during check-in. This occurrence does not reflect the usual standard of our hotel, as we consistently strive to offer an outstanding experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. On the positive side, we appreciate you acknowledging the cleanliness and comfort of our hotel. We would love the opportuni... read more
It was good for a quick 1 night stay and good coffee.
Business response:
Dear Elizabeth, We would like to express our sincere gratitude for taking the time to share your positive feedback about your stay at Extended Stay America. We are delighted to hear that you enjoyed our coffee and had an exceptional experience. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future.Sincerely,Hotel Management
Close to the airport, parking was good. Liked how there’s only one way in and out.
The drain in the bathroom sink is broken. I will report to housekeeper in the morning
Business response:
Dear Patricia, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Since... read more
i needed to call to check in after midnight. vending machine out of water. only coffee for free breakfast. no coffeemaker in the room.
Business response:
Dear Martha, Thank you for taking the time to review our hotel. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please know that to maintain cleanliness for all guests, we store the kitchenware at the front desk and are pleased to bring it to your suite upon request.Your honest comments will be shared with our associates, and we will use them for future improvements. We hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,H... read more
There were cockroaches in the room.
Business response:
Dear Guest, We sincerely apologize for the distressing experience you had during your visit to our hotel. We regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and uphold our hotel's high standards. We value your feedback and hope for the opportunity to provide you with an improved experience upon your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 2,945 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.