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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had 3 rooms. They were spacious and well appointed. Our bathroom shower did not work. That was the only glitch. Would stay here again.
For the most part, our stay was good. Restroom could have been a little cleaner (dirt stains in the sink, toilet moved when flushing). Rest of the room was clean. Was a bit miffed as to why you would put handicapped rooms at the end of the hall? Makes for a long walk for those using a wheelchair, cane, or walker. Twice during our stay we went for breakfast at 630ish and the coffee was empty and no one at the front desk for breakfast food. We would probably stay again as we believe in giving second chances. Hopefully next tim... read more
Business response:
Dear Arturo, Thank you for your detailed feedback, and we're glad to hear that most aspects of your stay at Extended Stay America were satisfactory. We apologize for the cleanliness issues in the restroom and the inconvenience of the room placement. Your concerns have been noted, and we'll address them promptly to improve future experiences. Additionally, we apologize for the breakfast service lapses you encountered and will ensure better staffing and replenishment during peak hours. We appreciate your understanding and will... read more
Comfortable
Business response:
Dear Amado, Thank you for choosing Extended Stay America. We are absolutely thrilled to receive your thoughtful review and to learn you found our hotel to be so comfortable. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management
So so The building a room is a bit run down. The bathroom appeared to be dirty. The elevator was not working either.
Business response:
Dear Guest, Thank you for choosing us and sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you ... read more
Not a good experience don’t book hotel No morning to go breakfast except for coffee and a muffin if in stock No water and only packets of oatmeal and have to either get hot water out of your faucet in room or figure something out with coffee pot No extra blanket available, no extra pillows and getting extra towels was not fun Just not a good experience and when signed up for 5 days it said had a breakfast from hotels.com which I have used religiously for almost two years and definitely will use another outlet to book hotels
Business response:
Dear Wayne, Thank you for reviewing our hotel. We are delighted to know that you had a pleasant stay overall. However, we are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We apologize for any inconvenience caused by not having a variety of food options that meet your expectations. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 4.3 star rating with 1,835 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.