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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The drain in the bathroom sink is broken. I will report to housekeeper in the morning
Business response:
Dear Patricia, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Since... read more
i needed to call to check in after midnight. vending machine out of water. only coffee for free breakfast. no coffeemaker in the room.
Business response:
Dear Martha, Thank you for taking the time to review our hotel. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please know that to maintain cleanliness for all guests, we store the kitchenware at the front desk and are pleased to bring it to your suite upon request.Your honest comments will be shared with our associates, and we will use them for future improvements. We hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,H... read more
A very nice, clean property for the price.
This hotel was very clean. The staff was pleasant. The gym was nice. Small pool that looked mostly shaded by the building. But clean and quiet. I’d stay here again next time I’m in this area.
Good value for the price
Business response:
Dear Tom, Thank you for choosing Extended Stay America for your recent stay. We strive to provide our guests with a comfortable and memorable experience. We are thrilled to hear that we exceeded all of your expectations and that you found us to be a great value. We would be honored to have the opportunity to accommodate you again in the future and hope that you will revisit us soon.Sincerely,Hotel Management
There were cockroaches in the room.
Business response:
Dear Guest, We sincerely apologize for the distressing experience you had during your visit to our hotel. We regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and uphold our hotel's high standards. We value your feedback and hope for the opportunity to provide you with an improved experience upon your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 3,127 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.