Extended Stay America - Phoenix - Airport

Business response:

Dear Juan, Thank you for reviewing your stay at our hotel. We are glad your overall stay was pleasant. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet some of your expectations. We look forward to welcoming you again the next time you are in the city.Sincerely,Hotel Management 

Business response:

Dear Deborah, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you want a more modern experience. We will gladly share your valuable feedback appropriately for our plans. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Alex, Thank you for your outstanding review! It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear MaKenna, Thank you for your recent stay and for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we will look into it. We hope you will stay with us again so that we can provide you with a better experience.Sincerely,Hotel Management