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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The cooling/heating unit in my room sounded like a freight train every time it came on. I finally had to turn it off in order to sleep. Also, I think that it was the first hotel I've stayed in (in the USA) that did not have an ice machine. I understand that it's an 'extended' stay hotel with a fridge in the rooms but there was no ice in the ice trays. Finally, the 'breakfast' was pathetic.
Business response:
Dear William, Thank you for sharing your recent review of our hotel. We apologize for the frustrating issues you encountered with the air unit; we appreciate you informing us so we can address it immediately. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Getaway It was a very nice overnight retreat while waiting for my flight the following morning.
Business response:
Dear Steven, Thank you for being our guest at Extended Stay America and for your wonderful feedback! We are thrilled you had a pleasant stay with us before your journey. Providing an exceptional visit to every guest is what we strive for every day, and we hope you will revisit us for a comfortable and relaxing getaway.Sincerely,Hotel Management
It should be mentioned that the elevator has been out of service for months now somewhere in the description. We luckily are able bodied people but what if we had back problems or anything like that it could have been bad. I think it would be thoughtful to warn people of that very important detail.
limited upgrades- cheapist furniture imaginable in rooms, lights not working, countertops chipped, no outlets for electronics, shower awful, windows so thin that you can hear everything outside from the room, broken elevator so I had to walk up 3 flights of stairs after midnight when my flight got redirected to Pheonix due to weather.... Bed was actually okay- and staff was nice, but wow- put some effort into maintaining the property people!
Business response:
Dear Sarah, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for any difficulties you had during your stay. Your review will be discussed with our associates, as our focus is on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Sincerely,Hotel Management
There was a kitchen but nothing in it. Desk clerk was great about getting me a coffee pot and coffee. Heat and a/c worked great. Bed was ok. Telephone in room didn’t work. Elevator not working and only 3rd floor rooms available. No shuttle to the airport so taxi or Uber. I got what I paid for but with the taxis I should have paid more and had free shuttle.
Business response:
Dear Sheila, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 4.3 star rating with 1,731 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.