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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There’s an opportunity to train Front desk staff proper customer service greetings vs being preoccupied with their cell phone. Didn’t help that your hit with a musty old smell odor Walking down the corridor. entering the room didn’t make it any better as the room decor was dated with dark brown rugs and curtains.. elevators were broke. Carrying luggage to the rooms was an inconvenience. I did not have a great My first impression. I’m not certain if I’ll stay at an Extended stay for business again.
Business response:
Dear Maria, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback i... read more
Ok-ok. Just average. They should offer access to drinking water on this property, there was none.
Business response:
Dear Shea, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. However, we apologize for the issues that kept it from being perfect. We will discuss your concerns with the appropriate parties, and thank you for this valuable feedback. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Mediocre it eas fine for cheap overnight. Hotel looked in ned of facelift. breakfast was a joke. shower frippef all night
Business response:
Dear Guest, Thank you for choosing us and sharing your experience. We're glad to have provided you with an affordable overnight stay. Your feedback about the need for a facelift and the shower is appreciated, as it helps us identify areas for potential improvement. While breakfast might not have met your expectations, we'll consider ways to enhance that aspect for a more satisfying experience in the future. We hope to serve you again to provide an even better stay.Sincerely,Hotel Management
The place is what it is for the price. But the staff is super nice and really just made the stay for me. The facility needs some updates for sure though.
Business response:
Dear Gilda, Thank you for choosing us and sharing your experience. We're delighted you appreciated the friendly and accommodating staff during your stay at Extended Stay America. We value your feedback regarding the need for updates, as guest input is essential for our continuous improvement. We look forward to serving you again in the future and hope to provide an even more pleasant experience with our services and facilities. Sincerely,Hotel Management
NOT GOOD AND WHAT A PAIN when I checked in it was relatively easy, when I got to the room, found the sleeping area normal, the recliner had 2 broken arms (Did not use it). The bathroom was so small that when you stand in front of the sink the door could in no way close. NOT GOOD AND WHAT A PAIN. The area is very busy with traffic, right next to an on ramp. Would I stay here again NO.
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 2,945 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.