This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The proximity to the airport.
Good
Business response:
Dear Alex, Thank you for your outstanding review! It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon.Sincerely,Hotel Management
My bed was so hard it felt like I was sleeping on concrete all night. My room was on the 2nd floor and you could hear every move someone made above and below so that wasn’t great.
Business response:
Dear MaKenna, Thank you for your recent stay and for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we will look into it. We hope you will stay with us again so that we can provide you with a better experience.Sincerely,Hotel Management
If we knew it was " animal friendly", we wouldn't have stayed. The animals didn't stink, but the cleaning solutions that they used to cover the pet smells was overpowering.
Business response:
Dear Phillip, We appreciate your feedback and apologize for any challenges you faced during your stay. Our aim is to provide a comfortable experience for all guests, including those with pets. Your insights are invaluable as they help us identify how we can enhance our guest experience moving forward. It was a pleasure hosting you, and we hope to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management
Not great, but clean. Our light by the bed had a blown light bulb, we had a half-full package of shampoo and there wasn’t enough for both of us to wash our hair. I thought we were going to have a breakfast and it was just muffins and instant oatmeal. The desk person was friendly.
Business response:
Dear Janet, Thank you for taking the time to comment about your recent visit. We are happy to know you were pleased with the service our front desk associate provided, although we apologize for the housekeeping issues you experienced. We understand how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to he... read more
Vacation getaway The staff were friendly. The room was clean and reasonably priced.
Business response:
Dear Gwen, We're delighted to hear about your positive experience at Extended Stay America. Thank you for recognizing our friendly staff, clean rooms, and reasonable pricing. Your feedback is appreciated, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
Coffeemaker Plead This hotel is very ghetto. I had to ask for a coffeemaker and coffee setup: which should already be in a standard hotel room. The exits are are blocked with fire alarms. You have to enter front and leave through the front at all times.
Business response:
Dear Anthony, We sincerely apologize for the inconvenience you faced during your stay, particularly regarding the absence of standard amenities and concerns about the exits. Your feedback is important to us, and we regret that we fell short of meeting your expectations. We take your comments seriously and will share this with our team to ensure our guests have a more seamless and comfortable experience. We hope to have the chance to welcome you back so we can provide you with a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 3,127 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.