Extended Stay America - Phoenix - Airport

Business response:

Dear Guest, Thank you for sharing your feedback about your recent stay. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management 

Business response:

Dear Tony, Thank you for staying with us. We are delighted you enjoyed our hospitality. However, we want to apologize for not providing the clean, spotless room you expected during your stay. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management 

Business response:

Dear Piotr, Thank you for being our guest. It is nice to know you had a pleasant stay. However, we are sorry for the breakfast choices not meeting your expectations, and your comments are shared with the concerned individuals for further improvement. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management 

Business response:

Dear Zinahi, Thank you for staying at our hotel. We are glad you had a pleasant stay overall. However, we are sorry for the inconvenience you had during your check-out. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Bhupendra, Thank you for the review and for sharing your experience. We are glad to see that, overall, you had a wonderful stay and you liked our location. However, we are sorry you had cleanliness and service issues during your stay. We have also noted your comments regarding the breakfast. We always want to exceed our guest's expectations in every area of our hotel; therefore, we are disappointed this did not happen during your visit. Your concerns have been shared with the proper individuals, and we are grateful for ... read more

Business response:

Dear Patricia, Thank you for taking the time to share your feedback. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you for being our guest; we look forward to seeing you soon.Sincerely,Hotel Management