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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathrooms weren’t cleaned properly.
Business response:
Yuleidy, thank you for taking the time to evaluate your stay. We are genuinely sorry you had concerns with bathroom cleanliness in your room. We have shared your feedback with our housekeeping department and we hope you will consider giving us another opportunity to host you in the future. Sincerely, Hotel Management
I did not like breakfast
Business response:
Alfredo, we hope you loved many aspects of our hotel, and we appreciate you sharing your rating. However, we regret our grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team. It was our pleasure accommodating you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Booked this place bc it was just for one night, really only there for 8 hours total to sleep. Not that clean, the shower was more of a mist than a shower. It’s ok to stay like I did quickly but nothing more. I wouldn’t stay again however. The guy who checked us in was a nice guy.
Business response:
Jennifer, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will reconsider returning to experience our hotel as we would have liked you to during this visi... read more
A Nice Place Just stayed a quick overnight to catch an early flight. The proximity and price were main concern and this property stood out. Great stay.
Business response:
Ryan, thank you for choosing Extended Stay America and taking the time to post your review. We are glad our location worked well for you and that we were able to meet your expectations at a great price. Thank you for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management
Dirty on the outside of the property garbage cans falling over with trash
Business response:
Claudine, thank you for taking the time to share your feedback. We are pleased you chose to stay with us. However, we are sorry you did not enjoy your stay with us. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
👍
Property has a little age to it. Based on price, it was a good value. Suite did not have a coffeemaker! Waste can out front was overflowing.
Business response:
Greg, thank you for taking the time to evaluate our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Manageme... read more
Hotel was conveniently located. As soon as we got there, there were police in the parking lot which did not reflect well on the property. But parking lot was well lit and seemed pretty safe. The lady at the front desk seemed overwhelmed and had us wait to check in while she was on the phone, then had to run upstairs. Otherwise she was pleasant. Elevators weren’t working so we can to carry our 3 heavy suitcases up and down the stairs. We were only there for 1 night (8 hours to be exact) so it was good enough to sleep.
Business response:
Alisa, we appreciate you taking the time to share your thoughts. Please accept our apologies for a stay that did not meet your expectations. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
i recomend hotel to everyone this is the best place i have stayed so far the staff is very amazing and very patient with me i love the front desk ladies so helpful
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 4.3 star rating with 1,731 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.