Extended Stay America - Phoenix - Airport

Business response:

Dear ELOY, Thank you for staying at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear Mary, Thank you for sharing your review of your recent stay with us. We are delighted to know that your overall experience was positive. However, we deeply regret any shortcomings regarding the cleanliness of our hallways. Rest assured that we will take immediate steps to address this issue, and your feedback is valuable to us in this process. At our hotel, we are committed to providing exceptional hospitality to all our guests, and we hope to have the opportunity to welcome you back soon so that we can demonstrate our ... read more

Business response:

Dear Guest, Thank you for taking the time to review your stay at Extended Stay America and for the excellent rating. We strive to provide an exceptional stay to every guest every day. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management 

Business response:

Dear Nicole, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, except for a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest, and we wish you all the best for your future games.Sincerely,Hotel Management