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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is what it is for the price. But the staff is super nice and really just made the stay for me. The facility needs some updates for sure though.
Business response:
Dear Gilda, Thank you for choosing us and sharing your experience. We're delighted you appreciated the friendly and accommodating staff during your stay at Extended Stay America. We value your feedback regarding the need for updates, as guest input is essential for our continuous improvement. We look forward to serving you again in the future and hope to provide an even more pleasant experience with our services and facilities. Sincerely,Hotel Management
NOT GOOD AND WHAT A PAIN when I checked in it was relatively easy, when I got to the room, found the sleeping area normal, the recliner had 2 broken arms (Did not use it). The bathroom was so small that when you stand in front of the sink the door could in no way close. NOT GOOD AND WHAT A PAIN. The area is very busy with traffic, right next to an on ramp. Would I stay here again NO.
The Grab and Go breakfast had nothing to grab.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
Staff was great. The room I was in had a funky smell.
Business response:
Dear Tony, Thank you for staying with us. We are delighted you enjoyed our hospitality. However, we want to apologize for not providing the clean, spotless room you expected during your stay. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
The hotel is not serving breakfast only tea or coffee
Business response:
Dear Piotr, Thank you for being our guest. It is nice to know you had a pleasant stay. However, we are sorry for the breakfast choices not meeting your expectations, and your comments are shared with the concerned individuals for further improvement. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Had no one at front desk for check out. Had to wait over 20 minutes for someone to arrive.
Business response:
Dear Zinahi, Thank you for staying at our hotel. We are glad you had a pleasant stay overall. However, we are sorry for the inconvenience you had during your check-out. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 3,127 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.