This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great for the price safe environment Great place to stay I usually come in late n the workers are great. Only this time second floor reeked of marijuana. I’ll still stay here as it’s safe in and outside of the hotel.
Business response:
Sandra, thank you for choosing Extended Stay America. We are glad you liked our friendly staff and our safe environment. Also, it is our goal to deliver a great value at a fair price, and we like hearing that we have accomplished just that. We will share your concerns regarding the smell with the housekeeping team for review and action. Thank you once more for making us your preferred choice on every visit, and we hope to see you soon. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
After an initial hiccup with the booking, the place was good and accommodating. The kitchen worked great for us since we needed to cook some meals for a couple day.
Business response:
Bob, we appreciate you taking the time to write a review about your stay with us at Extended Stay America. We are happy to read your issue with your reservation was resolved and that you enjoyed your stay overall. We are also glad our comfortable suite and fully equipped kitchen were to your satisfaction. It was a pleasure having you as our guest and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Amanda, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Fair price for a decent room. Nothing overly special.
Business response:
Andrew, thank you for choosing Extended Stay America. We are glad to know you had a pleasant stay with us and liked our affordable rates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
TV did not work. Card reader worked sporadically. Check-In staff did not wear a mask and allowed maskless guest at checkin window. No mention about pet fee when I booked despite selecting pet friendly. Then when I checked in there was no pet friendly room available.
Business response:
Ashley, thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. Your feedback will be shared with our front desk staff to ensure we are consistent with our service delivery. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Business response:
Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
CHOOSE THIS HOTEL OVER OAK ST EVERYTIME!! We just came from the other extended airport hotel off Oak st whom apparently took all of my stuff out of my room because, although i had gone online and made a reservation i had accidentally booked for this airport hotel..a mistake it seems many make (met a guy in the parking lot here the first night we got here who made the same exact mistake only backwards as far as hotel locations) so in response to this the Oak St hotel, didht bother calling or even trying to contact me or even ... read more
Business response:
Your issues were sent to me, but I am not the Oak hotel. Please resend and make sure you send it to the hotel at 4357 E. Oak, it too is called Extended Stay America Phoenix Airport.
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 2,946 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.