Extended Stay America - Phoenix - Airport

Business response:

Bridget, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We are glad you enjoyed your stay, and our accommodations and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

I am sorry that your stay with us was just satisfactory. What could we have done to make your stay exceptional? 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

We appreciate you selecting us and taking the time to leave your feedback. We hope the positive aspects of your stay more than made up for any concerns you may have had. Once more, we appreciate your business and wish to have another opportunity to welcome you for the five-star stay we strive to provide every guest. Sincerely, Hotel Management 

Business response:

Aaron, thank you for posting such kind comments about Extended Stay America, especially about our staff. It was a pleasure to read you were impressed with how immaculate our property is and the service provided by our courteous associates. Your excellent rating appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Jeremey, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the reservation issues you encountered at the time of check-in and for not being able to give you the room of your choice. Your feedback will be shared with the appropriate team so that they are more diligent going forward. We hope you will consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management