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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am sorry that your stay with us was not very satisfactory. What were the issues?
nothing special about this place, it looks too old and smelly. No basic toilet items such as lotions.
Business response:
Ben, thank you for taking the time to give important specifics in your evaluation of our hotel. We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We will also share your comments regarding the odor with our housekeeping team for review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
For a few nights stay, this was fine. I wouldn’t be able to stay there for an extended period of time. I informed the front desk that the bathroom drain was extremely slow - it took more than 5 minutes to drain from just brushing my teeth or washing my hands. He wrote out a slip, but it was never addressed during my stay. I had to request hangers as the room had none. I wouldn’t call what was available, “breakfast,” I would say coffee and snacks. Don’t expect much.
Business response:
Thank you for your evaluation. We are sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and we assure you we will be more diligent going forward. Also, your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope ... read more
The guy at the front desk was super friendly and helpful. But the bed was hard and we only had 1 wash cloth.
Business response:
Tammy, thank you for staying at our hotel. We are pleased you liked our associates, but we are sorry for the discomfort you had with the mattress. We value our guests and their recommendations and we will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Location was I an area that there wasn't any food, grocery stores or lounges and I realize that it is an extended stay facility but we only needed an overnight to catch and an early flight. and the price was good
Business response:
Greg, thank you for choosing our hotel for your overnight stay. We are pleased you liked our location close to many places and that you found us to be a good value. It was a pleasure to have you here, and we hope to welcome you back in the future. Sincerely, Hotel Management
The property was clean and I felt safe staying here as a solo female traveler.
Business response:
Thank you for the wonderful rating of Extended Stay America. We are glad you had a comfortable stay at our hotel and hope to see you again in the future. Sincerely, Hotel Management
Good location simple layout as well. Easy checking in.
Business response:
Oleston, thank you for staying at Extended Stay America. We are glad you had a pleasant visit and that you were impressed with our ideal location. We appreciate your business and hope to see you soon. Sincerely, Hotel Management
Business response:
Thanks for the great review. Thanks for staying with us at the Extended Stay America Phoenix Airport.
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 4.3 star rating with 1,732 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.