This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean but dated. Breakfast consisted of instant oatmeal and coffee. No hair dryer had to go out and buy one. Would not return.
Business response:
Dear Guest, We understand the overall experience did not meet expectations, and we appreciate you pointing out the areas that could use more attention. Our suites are designed to cater to guests who are staying for an extended period and seek a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. Additionally, our complimentary breakfast is a grab-and-go style offering a quick and convenien... read more
No edible breakfast. Too much pine sol used to clean room, leaving it hard to breathe and a sticky floor. Needed a rinse to get thr dirty sticky gunk up. Terrible beds. Inexpensive and generally quiet
Business response:
Dear Guest, We sincerely apologize for any disappointment regarding the breakfast and room conditions during your stay. Our complimentary grab-and-go breakfast is designed to provide a quick, convenient start to the day. We will share your feedback with our housekeeping team to enhance our cleanliness practices and ensure a more comfortable environment for all guests. On a positive note, we are pleased to know that the overall value and serene atmosphere contributed positively to your comfort. Your feedback is highly valued,... read more
The clerk was very sweet and down to earth
Business response:
Dear Artianna, We love to receive feedback on how we are doing! Thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted to see how much you enjoyed your time with us and appreciate your kind compliments about our front desk. We will be sure to share your review with them. Thank you once more, and we look forward to seeing you again soon. Sincerely, Hotel Management
Everything was great, except the AC, which had a mind of its own, and came on during random times; sometimes blowing cold air, others times hot air, and other times just making noises without blowing any air. Super annoying
Business response:
Dear Patrick, We were happy to read that you enjoyed your stay, except for the air-conditioning issues you experienced. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues while you are here. We apologize for the inconvenience and are grateful for your patience. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
We booked this hotel because of the price and it had a breakfast. This hotel I would cosider a 2 star hotel. The room was not as clean as you would expect. It said it slept 6. Two beds and a pull out. The pullout was a single. If you have more then 5 people i would siggest gettijg two rooms. The front entrance smelled like smoke. Keep in mind the breakfast is a grab and go breakfast: oatmeal, bars and muffins. So if your wanting a bigger brakfast with hot items then you should book a different hotel.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We understand that expectations can vary when selecting accommodations based on price and available offerings. We regret that the room presentation did not meet the level of cleanliness you anticipated and that the sleeping arrangement was confusing. Our breakfast is intended to be a simple grab-and-go selection rather than a full hot meal. Your comments will be shared with our team so we can focus on overall upkeep and clearer communication about room setup... read more
Convenient and affordable.
The provided breakfast was a fairly standard continental - muffins, granola bars, oatmeal, and coffee. The Wifi was fine, though we didn't pay for the upgraded service
Room was amazing
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,342 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.