Extended Stay America - Phoenix - Airport - Tempe

Business response:

Dear Guest, It is wonderful to hear that our team made such a positive impact during your visit. We are especially pleased that the support you received helped create a welcoming experience. At Extended Stay America, providing attentive and thoughtful service is a top priority, and your kind recognition means a great deal to us. Thank you for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are sorry to hear about the issue you encountered with your bathroom sink, and we understand how inconvenient this must have been. Our team is committed to maintaining a comfortable environment for every guest, and your comments will be shared so we can address this promptly. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a smoother, more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Leon, Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Jasmine, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. See you! Sincerely, Hotel Management