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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outdated but ok The facility is outdated as other reviews stated. Staffs are friendly and ready to help. The management should have done better to keep this facility safe and updated. My unit has a clogged sink and the screen outside the window was off and loose, which is dangerous if winds blow it down. The staff opened a ticket but the guy didn’t show up to fix it the next day as promised…a bit disappointing. I only stayed for two nights so I don’t care that much of the inconvenience. I like esa because I can cook rather t... read more
Business response:
Dear Guest,Thank you for sharing your feedback regarding your recent experience. We are pleased to know that our staff provided friendly and helpful service and that you valued the opportunity to cook during your stay. However, we would like to express our sincere apologies for the issues you encountered and the delay in responding to your maintenance request. Please be assured that we are taking proactive measures to enhance our maintenance processes to ensure that such concerns are addressed promptly in the future. We grea... read more
Great Service, But Needs Improvements The customer service was great — the staff was friendly and helpful throughout our stay. However, there were a few concerns that impacted the overall experience. The pool was green and clearly not maintained, and there was a noticeable odor throughout the hotel. Additionally, there were people loitering in the parking lot at night, which made us feel a bit uneasy. With a few improvements, this could be a much better place to stay.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We're thrilled to hear that our staff provided you with friendly and helpful service throughout your stay — we truly appreciate your kind words about our customer service. At the same time, we sincerely apologize for the concerns you experienced during your visit. We take your comments about the pool and the odor seriously and will be addressing these issues with our maintenance team to ensure they are properly maintained moving forward. We also understand your concern... read more
Amazing place to stay.
Business response:
Dear Nicksen, It was a pleasure having you with us at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! Your compliments are joyfully shared with the team. We hope you will revisit us the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,183 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.