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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean but the whole hotel had a musty smell. Looks like the property hasn’t been updated in 20+ years. The lobby closes from 11pm-7am so you can’t check in or out during those hours. There was a bath tub shower combo in my room but no plug for the tub. There was no power cord for the phone in the room and the phone line cord was broken. When I mentioned it to the front desk there was no offer to get a working phone up there. They advertise that dishes, pots, silverware, cups and coffee makers are available. Howe... read more
Business response:
Dear Guest, We apologize that the overall condition and amenities did not meet expectations. The experience described should have felt far more comfortable and better prepared. Our goal is to provide a welcoming environment and dependable service, so feedback like this truly helps guide improvement. We do appreciate you mentioning the clean room, and our team hopes to have another opportunity in the future to provide a much better stay. Sincerely, Hotel Management
the staff was very courteous...the room worn and need of a redo
Business response:
Dear Guest, We are pleased to hear that you found the team courteous and welcoming during your stay. We appreciate your thoughts on the condition of the room, and we will use this input to continue improving the comfort and appearance of our accommodations. It is always our goal to provide a pleasant and relaxing experience for our guests, and your comments help guide those efforts. We hope you will consider visiting us again in the future, allowing us the opportunity to offer an even more enjoyable and refreshed stay. Since... read more
Staff was very courteous.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for your kind review. We’re pleased to see that our team made a positive impression during your stay. Courteous and attentive service is something we take great pride in, so it’s rewarding to know that it was reflected in your experience. We appreciate your feedback and hope to welcome you back again soon. Sincerely, Hotel Management
Great place . Nice and clean .
Room was good and the staff was great.
I could definitely say the staff are great , there very patient , very helpful . You need anything they will take care of you , Monique is a great manager and Adam and Eddie helps a lot and they are very understanding , always speaking
Business response:
Dear Guest, It is wonderful to hear that our team made such a positive impact during your visit. We are especially pleased that the support you received helped create a welcoming experience. At Extended Stay America, providing attentive and thoughtful service is a top priority, and your kind recognition means a great deal to us. Thank you for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
room was clean, staff was helpful. When initial room had problems they got me moved. Biggest issue is the hotel reeked of marijuana, though at least my room did not.
Business response:
Dear Guest, A smooth stay always starts with a well-prepared space and attentive service, and we are glad that stood out during your visit. Thank you for choosing Extended Stay America and for sharing your experience. We appreciate your patience during the adjustment at arrival and are pleased the solution worked well for you. Your note about the overall environment is valued, as guest impressions help guide ongoing improvements. We hope to welcome you back for an even more comfortable visit ahead. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,341 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.