This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A worn down property that has seen better days I stayed here before about five years ago, and it's disappointing to see how it's declined. This property is clearly not being maintained any more - the rooms feel very dated and there is significant wear and tear on the furniture, appliances, etc. The hallways have that musty smell that management has surely tried get rid of but the aroma still persists. Service was good and the staff was attentive, but bottom line this hotel is so-so and it's trending downward. You can do a lo... read more
Business response:
Dear Guest,Thank you for sharing your feedback. It is disappointing to hear that the property did not meet your expectations during this visit. Maintaining a welcoming and well-kept environment is a priority, and your comments regarding the condition of the rooms and common areas will be reviewed with the team. It is reassuring to know that the staff provided good service, as guest satisfaction remains a top focus. Your insights are valuable, and we will continue to enhance the overall experience. We appreciate your time and... read more
I stayed there for 3 days and there was No room service or housekeeping. The vent in bathroom wS not working. If I needed clean towels, then I had to take the dirty towels to the front desk to get clean towels.
Business response:
Dear Roshni, Thank you for your recent stay with us and for taking the time to provide your feedback. We sincerely apologize that your experience did not align with the high standards we strive to uphold at our hotel. Our housekeeping services are typically provided to guests who stay for eight nights or more, as we prioritize respecting their privacy in a home-like atmosphere. However, these services are available upon request for a minimal fee for all guests. Additionally, we offer a complimentary linen exchange service at... read more
Disappointed Carpets in hallways very dirty as was elevator. Cabinets in bathroom all chipped and worn. One live/one dead bug on kitchen counter. NO kitchen or cooking items in room - had to be requested from staff to deliver to room…down to silverware and cups. Left after 1 night ( had booked for 4)
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Additionally, to maintain cleanliness, we store the dishware at the front desk, and it can be delivered upon request. Your concerns hold significant importance for us, and we appreciate your candid feedbac... read more
Liked the kitchen, and they had the proper pans that worked on stove top. The dust mites or whatever one calls the crap that collects on the radiator system under the fridge needs to be cleanned. This will help cut the electric bill down as our room was working non stop
Business response:
Dear Bryan, We are grateful for the time you took to provide us with your invaluable feedback. It is with great pleasure that we acknowledge your satisfaction with our fully equipped kitchens. Your feedback is valuable in our commitment to ongoing monitoring and enhancing the guest experience as we continually seek to improve. We extend our gratitude for choosing to stay with us and eagerly anticipate the opportunity to welcome you back.Sincerely,Hotel Management
They don’t have a cart to use for luggage which is needed
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,174 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.