Extended Stay America - Phoenix - Airport - Tempe

Business response:

Dear Takuya, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Thank you for bringing this to our attention, and we are grateful for the opportunity to improve our services. We look forward to welcoming you back and providing you with a pleasant stay in the future.Sincerely,Hotel Management 

Business response:

Dear Leslie, Thank you for the excellent review of Extended Stay America. It is great to read about your memorable visit and how much you and your family enjoyed our thoughtful hospitality. Thank you for recommending us to future guests. It was a true pleasure hosting you and your family here at Extended Stay America, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear THAVONE, We greatly appreciate your contribution as a valued guest and your sharing of your feedback online. Your comments are significant to us, and we wish to emphasize our unwavering commitment to prioritizing the safety and well-being of all our guests. Also, please know that we maintain round-the-clock security on our premises for everyone's protection. We hope to welcome you back soon so we can provide you with a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management 

Business response:

Thank you for your review!