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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t expect extended stay items.... This is an extended stay hotel which means that if they have kitchens in the rooms they should have some basic kitchen items. We asked upon arrival (since they weren’t already in the kitchen, nothing was) for the basics like pot, pan, plates, cups ect. We got two plates and silverware and they promised they would bring more items. Four days into our stay we received a small sauce pan and that was because my husband ran into someone in the hall taking it from another room. We called daily ... read more
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced during your stay. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Manageme... read more
Rude and assuming management Thought will never stay there again.
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted us to redouble training efforts, so we can be sure to meet the high standards you should always expect from us every single stay. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
not far from the airport Thought this hotel would be great since so close to the airport. Extremely disappointing. No one was at the desk when we arrived. Had to wait quite awhile. The sofa/bed was filthy. Asked for another room , which we finally got. There were not enough pillows or blankets. Thank goodness we were only there 1 night. The "breakfast" was packaged granola bars and muffins
Business response:
Shelby, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, General Manager
Business response:
Please accept my apology for the inconvenience and less than favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. I hope to have a future opportunity to restore your confidence in us. Sincerely, General Manager
poor stay bad customer service well first off the girl checking me in was overwhelmed because she was by herself I got to my room and had nothing not even a coffee pot had to go get them from the desk breakfast was a joke cold muffins and oatmeal granola bars but the coffee was good the coffee maker I did get was bad and I asked a lady at the counter to bring me a new one it never happened I checked out and the girl behind the counter was kind of rude be cause I interrupted her talking with her friend
Business response:
FARREN, we appreciate you providing your feedback. It is troubling to read about your experience at our hotel. This is not the impression we like our guests to have when they select our hotel for their needs, so we sincerely apologize we let you down. Thank you for sharing your comments as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality we desire for all of our guests. Sincerely, General Manager
terrible.. plus their customer service was terrible. they advertised with a kitchen area.. no silverware, plates. nothing .. will never go again to this hotel...................
Business response:
Jeanne, please accept my apologies for your disappointment with our service and dishware policy. To ensure cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your room. We value your feedback, as it will help us to improve our service and facilities moving forward. We hope you will give us another chance to impress you on your future visit. Sincerely, General Manager
Eww... Room was not clean at all. Found 2 empty cans of beer in the cabinet, dirty under garments under the bed. Would not stay there again.
Business response:
It was disheartening to read your review regarding issues with our Housekeeping. We strive to provide clean facilities for all our guests and it seems that we fell short of this during your stay. We did have a meeting with our team to see where we went wrong as we do double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, General Manager
Minimal The staff was wonderful and at first the place looked great but then we realized we had a room with a full kitchen and not one untensil not even a plastic cup or ice bucket and couldn't get any. The floor & the shower were both dirty too. It was convenient for the airport and the front desk lady named LaRae was a sweetheart but I was suprised that you got nothing in your motel but 1 small bar of soap and a couple of towels.
Business response:
I apologize for the issues you encountered with your room. I have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. I would like to inform you that kitchenware for your suite is kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward.On the positive note, we are glad you liked our location and the service provided by our staff. ... read more
Get what you pay for Hotel has been renovated. Has a kitchen area that was clean and bathroom was clean. Chairs by counter in kitchen were gross. Made me not want to sit on the couch. Pillows were not enough, there were yellow stains. There were people permanently staying there....Not sure what was going on there. Felt like I was at a low income housing unit. Finger prints noted on doors and walls.
Business response:
Thank you for your stay with us. We appreciate your remarks about the lack of attention to detail in your suite. We take your comments seriously and will be shared with the housekeeping team to ensure a review of all our procedures. We hope you will stay with us again, so you can see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.