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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Can't breathe This hotel is pet friendly and the smell of wet dog wreaked in our room. Tried to get the windows open for fresh air and they only open 2 inches because of lock. Bathtub backed up immediately. Went to front desk to discuss both issues. Guy at desk came up with bottle of febreeze and admitted the smell was horrible. My boyfriend has asthma and it made it very hard for him to breathe. Went down for the breakfast and it was coffee and instant oatmeal. All the containers were empty for the sugars. I asked the atten... read more
Business response:
Thank you for your candid review. We apologize for the unpleasant odor in your room and that this put a damper on your stay. We have shared your concerns with our housekeeping supervisor, and we will make sure that we are following procedures to have all rooms fresh and clean for incoming guests. We apologize again for your unpleasant experience, and we hope you will consider giving us another chance to make a better impression in the future. Management
Terrible experience They overbooked and we lost our room even though it was paid for. We had no where to stay and it left is in an awful position. The staff was rude and unaccommodating.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Worst hotel The room was dirty. Had bugs in the bed & staff was horrible. They did offer a free stay but that doesn’t make up for the stay
Business response:
Please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
If you have any standards don't stay here This so-called Hotel looks deceivingly comfortable and equality but don't be fooled it is not it is a bare minimum hotel with transience and just questionable people hanging all around inside and out people sitting in their cars for hour or two at a time for no apparent reason trash outside almost every day thrown in parking lots bags of trash sitting next to trash cans 34 years and I was there in and out once 4/10 days and only heard the vacuum being run once down the hallways you h... read more
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We regret the noise and cleanliness issues you encountered while you were here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Although your experience is not typical, we obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
You mentioned cont. breakfast included, but none. No daily room makeup, no continental breakfast even no supply of body lotion.
Business response:
Priiya, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Ryan, thank you for your rating. Please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Really dated Halls and stairwells and elevator looked like they hadn't been cleaned or vacuumed in a month. Furnishings in room were extremely dated. While the description on the website says that room is fully equipped with kitchenware, there was not a single dish in the room, not even a drinking glass! Nor coffee maker, etc. I learned at check-out that you need to ASK for them. I've never in my 65 years been to a hotel where you need to ask for a drinking glass.
Business response:
Alex, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
WORST HOTEL I'VE EVER STAYED IN Absolutely horrible hotel. I only gave it four stars for the girl at the front desk. Otherwise awful. I spent my first 2 hours in the room re-booking for another hotel the next night. It had a kitchenette but no mugs, plates etc. The TV barely got any channel s and they were staticky. There was randon "human" hair on both the couch and bed. All through the night it sounded like the fridge was going to take off. The A/C did not work, regardless of the settings. The hotel is completely removed f... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Christian, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.