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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were great. The room was clean. There really aren't food options in walking distance. But I was comfortable and enjoyed my stay
Rooms need updating. Carpet in room and hallways in poor condition. Bathroom with very poor lighting and old surfaces. Same with kitchen. Bed comfortable. Pool area, grounds, and lobby nicely maintained.
Business response:
Dear Kelly, Thank you for taking the time to share your review. We're pleased you found the bed comfortable and enjoyed our well-maintained pool area, grounds, and lobby. However, we apologize for any inconvenience caused by the condition of the room and facilities. Your comments regarding the carpet, bathroom, and kitchen are noted, and we will work diligently to address these issues. Guest satisfaction is our top priority, and we are committed to constantly improving our accommodations and facilities. Thank you for sharing... read more
Close to airport
Business response:
Dear Donna, Thank you for sharing your experience at Extended Stay America. We are delighted to hear that you enjoyed our hospitality, and we appreciate you highlighting our convenient location near the airport. We value your business and hope that you will choose to stay with us again on your next visit to the area.Sincerely,Hotel Management
Property was fine but check in took longer than I hoped, there was only one lady in the front and not enough help.
Business response:
Dear Sonya, We appreciate you taking the time to share your experience with us. We are glad your overall stay was pleasant and that you liked our accommodations. However, we sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you in the future. Sincerely,H... read more
Everyone was nice
We picked it cuz it said they have breakfast. They have nothing but coffee. That’s just a drink not breakfast! Had to go somewhere to get breakfast for the kids. Glad we only stayed one nite but if we had booked more I’d be canceling. Not worth the price and the pull out bed didn’t have any sheets on it! Or anywhere in the room so we could put them on. The carpet feels nasty!! They have no plugs for the tub, was told none of the rooms have plugs due to guest turning the water on and then forgetting about it, so they decided ... read more
Business response:
Dear Guest, Thank you for sharing a review of your recent visit. We sincerely apologize for not meeting your expectations with the complimentary grab-and-go breakfast, especially when you are with your children. We will share your comments with our team to enhance our future offerings in breakfast selection. Additionally, we understand the importance of a comfortable and accommodating stay, and we apologize for any oversights regarding the pull-out bed and the cleanliness of the room. Please know that your feedback is invalu... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.