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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The exceptional service and genuine kindness of the hotel employees left a lasting impression. During my stay, I unfortunately lost one of my earrings down the sink in my room. Distressed and unsure of what to do, I reached out to the front desk for assistance. The response was not only prompt but also incredibly empathetic. The hotel staff, without hesitation, went above and beyond to help me retrieve my lost item. It wasn't just about resolving the issue; it was about making me feel valued as a guest. The level of service ... read more
Business response:
Dear Anna, We are delighted to hear about your positive experience at Extended Stay America. Thank you for sharing your kind words about our hotel employees' exceptional service and genuine kindness. It's heartening to know that our team went above and beyond to assist you, especially during the incident with your lost earring. Your satisfaction is our priority, and we are grateful for the opportunity to make your stay memorable. We look forward to welcoming you back and providing you with another exceptional experience in t... read more
All is as expected. Low price, good value.
Call the hotel to ask if it was possible to do an early check in. Was advised to come at two o'clock in the room should be ready. Arrived at two thirty and the person that was helping Gave me your attitude and advice no rooms would be ready until about three thirty. Staff is not friendly. This location does not provide free breakfast. And the whole hotel smells like wet dog. I've stayed at other extended stays before and this is by fire the worst experience. Do not stay here...
Business response:
Dear Thomas, We sincerely apologize for the inconvenience and frustration you experienced during your stay. It's disheartening to learn that the early check-in request was not accommodated as advised, and we apologize for the miscommunication. Additionally, we regret that you found the staff unfriendly and assure you that we take this feedback seriously. We're also sorry to read about the odor issue, and we are addressing this matter promptly to ensure a more comfortable environment for our guests. Your feedback is important... read more
Room was very dated. Linens need to be replaced and carpet cleaned or replaced. Something about the property made us feel unsafe. Complimentary "breakfast" was substandard at best. Would pay a bit more and stay at a better hotel. Would not stay here again.
Business response:
Dear Eiblys, We truly regret to learn about your disappointing experience at our hotel and regret the concerns you had with your room and breakfast. Please accept our sincere apologies for any inconvenience you encountered. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.