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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay was okay. The staff at mid afternoon/night always had an attitude & always took her time to come & help. POOR CUSTOMER SERVICE!
Business response:
Dear Guest, Thank you for leaving a review about your recent stay at Extended Stay America. We are sorry to hear you experienced poor customer service from our staff during your stay. This is unacceptable, and we apologize for any inconvenience this may have caused you. We take customer service seriously and will make every effort to ensure that our staff is always friendly and helpful. We will address this issue with our team and take the necessary measures to improve our service. We hope that you will give us another oppor... read more
Business response:
Thank you for choosing us!
Muy buena ubicación, tranquilo y limpio, pero el desayuno muy leve, y el servicio regular, te atienden con mala cara pero regular su servicio.
Business response:
Dear Feliciano, We are pleased to read that your overall stay with us was pleasant and that our location was perfect for your visit. We are glad our well-maintained and comfortable property met your expectations. We aim to deliver an exceptional experience for our guests; therefore, we want to apologize for any service concerns you experienced and about the breakfast. We have shared your review with our team and are grateful for your patience. Thank you for your honest feedback, and we look forward to welcoming you back soon... read more
It was nice and quiet but the restroom door to my room was broken and wouldn’t lock
Business response:
Dear Amber, Thank you for the great comments about our comfortable property, and we are glad you had a pleasant stay. Our maintenance team takes great pride in ensuring everything works correctly in each suite; therefore, we are sorry to hear that you experienced some issues with the bathroom door in your suite. We have shared your review appropriately so we can look into this further. We look forward to having you back with us soon. Sincerely,Hotel Management
Decia que era desayuno incluido pero solo habia avena
Business response:
Dear OSCAR, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
The breakfast was lack luster. The coffee was weak. You had a choice of two prepackaged muffins. And two granola bars. They also had quaker brand oatmeal packs. This should not be called a free breakfast but should be called a snack. We felt like we were mislead. Other than that the room was cleanish. There was a burn stain on the table. Won’t stay there again.
Business response:
Dear Sean, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast, so we are sorry our choices at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 4.3 star rating with 1,234 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.