Extended Stay America - Phoenix - Airport - Tempe

Business response:

Dear Kelly, Thank you for taking the time to share your review. We're pleased you found the bed comfortable and enjoyed our well-maintained pool area, grounds, and lobby. However, we apologize for any inconvenience caused by the condition of the room and facilities. Your comments regarding the carpet, bathroom, and kitchen are noted, and we will work diligently to address these issues. Guest satisfaction is our top priority, and we are committed to constantly improving our accommodations and facilities. Thank you for sharing... read more

Business response:

Dear Donna, Thank you for sharing your experience at Extended Stay America. We are delighted to hear that you enjoyed our hospitality, and we appreciate you highlighting our convenient location near the airport. We value your business and hope that you will choose to stay with us again on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Sonya, We appreciate you taking the time to share your experience with us. We are glad your overall stay was pleasant and that you liked our accommodations. However, we sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you in the future. Sincerely,H... read more

Business response:

Dear Marco, Thank you for taking the time to provide feedback about your stay at Extended Stay America. It is very kind of you to compliment our hotel and recognize our devoted staff for their hospitable service. We'll share your compliments with our team to let them know their efforts are appreciated. It was a true pleasure to have you as our guest, and we look forward to welcoming you again whenever your travels bring you back to Phoenix.Sincerely,Hotel Management 

Business response:

Dear Gabriele, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with the lack of linen for the sofa bed. Providing a comfortable stay is our priority, and we regret that we fell short in this instance. Your comments are valuable, and we will address this issue to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management