This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place wasn’t the cleanest. Carpet felt wet and there was debris on the ground in the hallway and room. There was also a strong smell in the place. Check in was easy and place was quiet
Really enjoyed the quietness. Was there to rest and did that with no problem. Will be visiting again.
Business response:
Lynette, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
These days, the entire hospitality industry is dealing with a labor shortage, so to be fair to those who were working, I've given an OK rating to lodging I would otherwise have rated "Poor." The entire facility seemed to have only two employees. They were pleasant and probably doing their best, but the problems from under-staffing were too many to ignore. To begin with, when we checked in, well before 5PM, our reserved room, specifically chosen and reserved for having two beds, had been given away already. The person checkin... read more
Business response:
Lyle, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and that we were not able to accommodate you in the room of your choice. We are sorry for the frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We also want to share that to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available a... read more
There wasn’t coffee or tea 24-7 as advertised.
Business response:
Nichole, thank you for being our guest at Extended stay america. We are pleased you stayed with us and hope you enjoyed your time while here. That said, we are sorry for not meeting your expectations in regards to our coffee service. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
They said they only cleaned three times a week. And the sofa bed was covered in dog hairs and had no sheet.
Business response:
Katherine, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We also regret your disappointment with the changes in our housekeeping policy. Thank you again for your review, and we hope to see you again soon. Sincerely, Hotel Management
There were
Good Location Good location close to freeways.
Business response:
Michael, thank you for taking the time to leave us a review. We are happy to hear the location was convenient for you and hope to host you again in the very near future.
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 4.3 star rating with 1,234 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.