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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
what i did not like is that all parking spots are far from the entrance and only are able to get in the building though front or pool
Business response:
Dear Lovina, Thank you for taking the time to tell us about your visit. We regret that your stay was less than perfect. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel; we appreciate your patience and hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
The
Doug is awesome and it's a shame he has to do sooooo much work! However he is always polite and accommodating.
Business response:
Dear Keeonna, Thank you for staying at Extended Stay America. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members such as Doug; we'll be sure to share your kind words with him as well as our entire team. It was a pleasure hosting you, and we look forward to seeing you soon.Sincerely,Hotel Management
ALOT of the rooms need upgrades such as some windows don't have screens, missing towel racks, non working garbage disposals, absolutely disgusting sofa mattress, way too much scented detergent used on bedding and sprayed into the air conditioning unit. Those are a few. Other than that it is quiet and most of the staff is friendly
Business response:
Dear Keeonna, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. We are delighted that you liked our staff, and we hope you can give ... read more
All the front desk people and managers are very helpful and attentive
Staff was nice & helpful. My lightbulbs in my room were dead all 3 & the clerk came to my room to change them. The room needed alot of maintenance. It is clean but it is old.
Business response:
Dear Maria, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Rest assured that this issue has been addressed with our staff and will not be repeated. As you mentioned that you liked our staff, we request you give us another opportunity to show you the exceptional stay you deserved on your last visit. ... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,221 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.