Extended Stay America - Phoenix - Airport - Tempe

Business response:

Dear Guest, Thank you for leaving a review about your recent stay at Extended Stay America. We are sorry to hear you experienced poor customer service from our staff during your stay. This is unacceptable, and we apologize for any inconvenience this may have caused you. We take customer service seriously and will make every effort to ensure that our staff is always friendly and helpful. We will address this issue with our team and take the necessary measures to improve our service. We hope that you will give us another oppor... read more

Business response:

Thank you for choosing us! 

Business response:

Dear Feliciano, We are pleased to read that your overall stay with us was pleasant and that our location was perfect for your visit. We are glad our well-maintained and comfortable property met your expectations. We aim to deliver an exceptional experience for our guests; therefore, we want to apologize for any service concerns you experienced and about the breakfast. We have shared your review with our team and are grateful for your patience. Thank you for your honest feedback, and we look forward to welcoming you back soon... read more

Business response:

Dear Amber, Thank you for the great comments about our comfortable property, and we are glad you had a pleasant stay. Our maintenance team takes great pride in ensuring everything works correctly in each suite; therefore, we are sorry to hear that you experienced some issues with the bathroom door in your suite. We have shared your review appropriately so we can look into this further. We look forward to having you back with us soon. Sincerely,Hotel Management