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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Facility had an unpleasant smell. The room smelled like old cigarettes. No dish set available.
Business response:
Dear John, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope to ac... read more
The hotel is gross
Business response:
Dear Monica, Thank you for your review. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Staffs are very friendly, kitchen and breakfast are very convenient for me!!
Business response:
Dear Yukie, We are happy you chose Extended Stay America for your recent visit to the city. We enjoyed your description of our hotel and the excellent service you received from our staff. Thank you also for appreciating our complimentary breakfast and kitchen in the room. It was our pleasure having you as our guest, and we hope you will choose to stay with us again the next time your travel brings you to our area.Sincerely,Hotel Management
Nosy Hotel The hotel was very nosy heard people talking, doors slamming, people walking above us. Did not sleep at all. Very disappointing.
I booked a room with two queens and got one with a king and putout
Business response:
Dear allen, Please accept our sincere apologies for not meeting your expectations regarding the room you booked. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We understand your frustration, and we regret disappointing you. We hope to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
We had no ice in our room. They had no ice machines on property. The was not even a quarter roll of toilet paper on the holder and only one extra roll. We had shower towels only no hand wash towels. No amenities in kitchen like paper products. We didn’t know to buy them
Business response:
Dear Bridget, Thank you for being our guest. We are happy you had a satisfactory stay. However, we are sorry for the inconvenience caused to you in your room. Being an extended stay hotel, all our rooms have fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. Also, we have instructed our front desk to keep the stock of supplies ready for guest... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 4.3 star rating with 1,293 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.