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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was located in nice quite area, staff friendly and helpful. My first night was peaceful, my second night not so much. Very loud upstairs with neighbors having a make loud sound war, called staff couple times, and they did as much as they could. Parking lot was messy with trash all over parking lot, but have seen worse. The worst part of my stayvwad the tub, that would fill up with water and nasty black gunky stuff when other people would take showers in the hotel. Had baby wipes so was not taking a shower in that.
Business response:
Lexi, thanks for evaluating your experience at our hotel. Although you had a nice stay with us, we apologize for the housekeeping issue and are sorry for the noise issue you experienced while being here. Your feedback for cleanliness is shared with the concerned team in an effort to step up our game and improve our service going ahead. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management
The architecture of the room doesn't feel like a comfortable spot. Poor housekeeping, asking for 10$ extra for that.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know your overall stay was enjoyable, but we are sorry for not being able to meet all of your expectations while you were here. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Wow - Denise, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
N/A It was a fine experience at the hotel. No complaints.
Business response:
Thank you for being our guest at Extended Stay America. We are thrilled to know you enjoyed your time with us and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Felt very cramped. Three adults and 1 child. Tables in front of couch had to be pushed into closet area to open up the couch. There was no linen for the couch. I called front desk and they said they would bring some up. Never came. We ended up going to front desk ourselves. We were given one sheet, a blanket and one pillow. That was all they had.
Business response:
Thank you for evaluating your stay. Our primary goal is to ensure you receive outstanding service from every member of our team, and we apologize for letting you down. Your comments will be shared with our team in an effort to focus on improving our service going forward. Thank you again for being our guest, and we hope you will give us a chance to prove ourselves on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.