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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t waste your time or money
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry to learn that your experience left you feeling this way. Providing a comfortable and worthwhile stay for every guest is our priority, and it is disappointing to know we did not meet your expectations. Your concerns are important to us and will be carefully shared to identify opportunities for improvement. We regret any frustration or inconvenience you encountered and appreciate you taking the time to express your perspective. Sincerely, Hotel Management
This place is a Hell hole would not recommend. Staff is rude as hell, property is roach infested. It has gone down hill from the last time I stayed. Spend your money elsewhere.
Business response:
Dear Guest, Thank you for sharing your candid feedback. We are truly sorry to learn that your recent visit was so disappointing, particularly in comparison to your previous experience. Your comments regarding service interactions and overall cleanliness are concerning and do not reflect the standards we strive to maintain. Please be assured that concerns of this nature are taken seriously and will be shared with the appropriate teams for corrective action. We regret that we did not meet your expectations and appreciate you b... read more
During the three days I was there, they didn't clean the room. I asked them to clean it, and the response was that there was no staff to clean the rooms on weekends.
Business response:
Dear Guest, Thank you for sharing your experience. We understand how important a refreshed space can be during your stay and regret any frustration this caused. Our housekeeping service is scheduled on a weekly basis for extended visits, which may not always align with shorter stays. We appreciate your feedback and will continue working to ensure expectations are clearly communicated. Sincerely, Hotel Management
Staff were very pleasant and helpful. My room was pretty shabby overall with the finish peeling off the cabinets, screw holes in the walls that haven't been patched, and cracks in the vinyl sofa. Despite being a non-smoking property the entire floor smelled of weed.
- The breakfast didn't exist - No Wifi - Rooms in disrepair and not clean - Transients wandering in parking lot and drinking the coffee in the lobby - Lobby smelled like weed - Staff spent the whole time apologizing - How they have the nerve to charge for that run down place is amazing. RUN!!!!!!
Business response:
Dear Guest, Thank you for taking the time to share your concerns. We sincerely regret that your stay did not reflect the level of quality and comfort we aim to provide. The conditions you described, including issues with amenities and the overall environment, are troubling and not aligned with our standards. We understand how frustrating this must have been and apologize for the disappointment caused. Your comments will be shared carefully with the appropriate teams to address these matters. We appreciate your feedback and r... read more
Las habitaciones no eran como se presentan en las fotos !
Business response:
Dear Guest, We regret that your accommodations did not meet the expectations set by the images and that this caused disappointment during your stay. Accurate representation is important to us, and it is understandable how differences between expectations and reality can affect overall satisfaction. Your comments have been shared with the appropriate team. We appreciate your candor, as it helps us improve clarity and consistency for future guests. We hope you will consider giving us another opportunity to provide a stay that ... read more
Staff was not present upon arrival there was a sticky not that said on break for 35 minutes but a time was not listed when the attendant would be back, the lobby stunk like marijuana and the beds were very uncomfortable.
Business response:
Dear guest, We understand how important it is for arrivals to feel seamless and accommodations to support proper rest. When expectations in these areas are not aligned with a guest’s needs, it can understandably affect the overall experience. Your feedback has been noted and shared with our team. We appreciate you taking the time to provide your perspective, as guest insights are valuable in helping ensure future visits feel smoother, more comfortable, and better supported from start to finish. Sincerely, Hotel Management
Not at all what I expect with the ratings I read on the Internet .Room smell like cigarette, pillows were not comfortable dresser was broken, room didnt smell clean , breakfast was at the counter of check in it was not a hot breakfast nor a good breakfast ,lobby and sitting area was very dirty . No welcome greeting.Will not be stay here again .
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. Our team is dedicated to maintaining high standards, and we regret that your room did not meet those expectations. We take cleanliness concerns seriously, and we will share them with our team for immediate attention. We are also sorry that the breakfast options were not to your liking. We will make a note of your feedback, as we always want to know how to improve our guest experience. Your input is crucial in helping us enhance our ser... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,379 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.