This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed There was no TV use due no signal. No offer to hotel free internet access.
Business response:
Dear Vannette, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. Please be assured that we will take appropriate measures to address these concerns and prevent them from happening again in the future. For any assistance you may need during your next visit, please don't hesitate to reach our front desk. We greatly value your patronage and hope to welcome you back soon, with the aim of providing you with an improved experience.Sincerely,Hotel Management
I faced bad smell in the room. Carpets and bed are not in good condition
Business response:
Dear Karthikeyan, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
Need deep cleaning
Business response:
Dear Alberto, Thank you for your feedback. We apologize for your concerns regarding cleanliness. Please be assured that cleanliness is our top priority, and your comments will be reviewed to ensure improvements are made. Our team strives to maintain high standards, and your input helps us enhance our services. We regret any inconvenience you experienced and hope you will consider giving us another opportunity to provide a more satisfactory stay.Sincerely,Hotel Management
Nasty
Business response:
Dear Christian, Thank you for leaving your comments. We never want to disappoint any of our guests, so we apologize for any concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
I was literally not allowed to get my room because they couldn’t find my reservation. Then, I contact Expedia and they were no help. I had to rent out the room via directly the hotel and then the room was smelly, the bed was not made (no sheets nor covers) and the sofa bed was also not made. I tried to push the sofa back into position but that was busted for some reason too. I want my money back.
Business response:
Dear Hans, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
My stay was horrible I wasn’t there an hour and there were roaches climbing up the counter front onto the top.. made it very difficult to do anything all night for fear of finding more.. didn’t shower cause the water stood in the tub and didn’t drain rapidly
Business response:
Dear Guest, We apologize for the inconvenience you experienced during your brief stay. Ensuring a comfortable and pest-free environment is a top priority for us, and we regret that we did not meet your expectations in this regard. Your feedback is crucial in helping us address and resolve issues promptly. Rest assured, we take cleanliness and maintenance seriously, and we are actively working to address the concerns you raised. We appreciate your understanding and patience as we continue to improve our services. Please consi... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.