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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Dear Sir/Madam, I am writing to formally complain about the substandard service and facilities I encountered during my recent stay at the Extended Stay America location in Tempe, Arizona (2165 W 15th St, Tempe, AZ 85281) from [05-22-24] to [05-23-24]. Despite my attempts to address these issues with the general manager, Robert, I received an unsatisfactory response, prompting me to escalate the matter to corporate management. Upon arrival, I was assigned a room with a broken shower, which necessitated an immediate c... read more
Business response:
Dear Trayvon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Very unfriendly staff, no dishes, bathroom door looks like someone tried to kick it in, not a pleasant stay
Business response:
Dear Alton, Thank you for posting a review of your recent stay with us. Our goal is to provide seamless and comfortable accommodations for every guest. Therefore, we apologize for not meeting your expectations during this visit. Your comments about the demeanor of some of our staff members and the bathroom door are very concerning and will be reviewed internally to prevent such service lapses from repeating. Additionally, Brand standards require us to keep kitchenware at the front desk to ensure its cleanliness and provide i... read more
0 stars: Customer Service (Front Desk) Terrible Customer Service. Would not stay at this hotel EVER again!
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced, and we hope you will accept our sincere apologies. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better ... read more
For Real? The room and bathroom were in state of deterioration, the shower/bathtub a disaster, front desk said they were in "repairs." It was to include breakfast, all t was a bag a stale pastry, coffee, that's deceiving. The swimming pool ice cold. I go often to the Phoenix area, but I'll never go back there. Sorry Extended Stay but you need to clean up your act.
Business response:
Dear Alicia, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We value you as a loyal guest and would appreciate the opportunity to make it right and provide you with the exceptional hospita... read more
2 star- old, dirty, poor amenities. Transitional housing facility- not suited for vacation
Business response:
Dear Jololene, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the futur... read more
The property is okay overall. The room we got was spacious with a kitchenette, microwave and electric stove. The sofa bed was very dirty, when we pulled out the bed it had residues of some type and what it seemed to be pubic hairs (disgusting). I had to clean it my self without vomiting. I will not be staying here again.
Business response:
Dear Maria, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to show this to you.... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.