This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am very sorry to hear that you did not enjoy your stay with us, please reach out to me directly so that we can address the specific issues you faced. tem@extendedstay.com
The room was dirty and had a bad smell. Hallways needed vacuuming.
Business response:
Dear nora, Thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our housekeeping team for review and action. Our team's top priority is to provide a clean and welcoming environment for our guests, and we are sorry that we could not make that happen for you. Please know this is not usual for us, and we hope you will give us another chance in the future.Sincerely,Hotel Management
Roaches everywhere inside the room
Business response:
Dear Brittany, Please accept our apologies for the issues you encountered in your suite during your stay. We aim to provide clean and comfortable accommodations for our guests, and we apologize for not meeting your expectations. We take your feedback seriously and will work diligently with the concerned teams to ensure our rooms are well-maintained and pest-free. We hope to have another opportunity to regain your trust and provide you with a more comfortable and enjoyable stay.Sincerely,Hotel Management
Stay away from this property! Run-down facilities, it needs a serious update. There is no breakfast. All they have is a pot of coffee and, only if you ask the front desk, they get you a bag of instant oatmeal. That's it. Not even fruit, or pre-packaged items like granola bars, or muffins. They shouldn't be allowed to advertise "Breakfast on the go" if that is all they offer. The pool was cold. The front desk said heating had been broken for over a month. I know it is AZ, and people coming from up north doesn't mind swimming ... read more
Business response:
Dear Guest, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Homeless
Business response:
Dear Dayana, Thank you for being our guest and for your valuable feedback. We are truly sorry your visit was not the positive experience you deserve. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
There really wasnt anything we liked. Ill be contacting customer service. The room smelled horrible. We black mold around the shower. The hair dryer was falling out of the wall and there were roaches. In addition, the overnight staff was incredibly rude.
Business response:
Dear Ricardo, We sincerely apologize for your disappointing stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.