This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Im not someone that writes reviews but i have to on this hotel…. The hotel was dirty inside an out…. Had a bad smell throughout the hallways and needs alot of work(carpets, walls and doors)…. Had to go to front desk 3 times because my keys wouldnt open the door…. Our kitchen was old and microwave door was cracked…. The bathroom door was scratched and broken that made it hard to close and open (really hard)…. We had to call to get a shower curtain because shower didnt have one…. The sofa bed had a couple of rips and the cushi... read more
Business response:
Dear LUIS, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Business response:
I am very sorry to hear that you did not enjoy your stay with us, please reach out to me directly so that we can address the specific issues you faced. tem@extendedstay.com
I hate roaches Ice machine didn't work...roaches all over the place..remote didn't work..Tv was super small...Bed was so hard..Room was small
Business response:
Dear Guest, We sincerely apologize for falling short of your expectations during your recent stay. We take these issues seriously and are committed to improving in these areas to ensure all guests have an enjoyable experience. Also, please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid fut... read more
I booked for two days, and they ended up charging me for three days. I asked for correction and they refused. I walked out and never stayed there.
Business response:
Dear J. Carlos, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
Horrible Dear Sir/Madam, I am writing to formally complain about the substandard service and facilities I encountered during my recent stay at the Extended Stay America location in Tempe, Arizona (2165 W 15th St, Tempe, AZ 85281) from [05-22-24] to [05-23-24]. Despite my attempts to address these issues with the general manager, Robert, I received an unsatisfactory response, prompting me to escalate the matter to corporate management. Upon arrival, I was assigned a room with a broken shower, which necessitated an immediate c... read more
Business response:
Dear Trayvon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.