Extended Stay America - Phoenix - Airport - Tempe

Business response:

Dear Guest, Thank you for sharing your experience in detail. We sincerely regret that your stay did not provide the comfort and convenience you anticipated. We understand how frustrating it can be when accommodations feel worn, amenities are limited, and the environment does not meet expectations. Feedback like yours is carefully noticed, as it helps identify areas that require attention to improve the overall guest experience. We appreciate you taking the time to bring these concerns forward and hope that future stays provi... read more

Business response:

Dear Guest, We truly value your insights. While it is nice to hear that you encountered some outstanding staff members at the front desk, we truly regret that not all our team members delivered the high standard of hospitality we aim for. We take your feedback seriously and will use it to ensure a more consistent experience for every guest. Your perspective on the overall room condition has also not gone unnoticed. Reviews such as yours are valuable to our hotel as we continuously strive to improve our guest experience and s... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We regret that your experience did not meet expectations, particularly regarding facility standards and in room conveniences. We understand how important proper upkeep and access to essential items are for a comfortable stay. Please note that cooking supplies are available upon request through the front desk, and our team is always willing to assist. Your observations have been carefully noted and will be shared with our team to support continued improvements.... read more

Business response:

Dear Guest, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We genuinely hope you will consider... read more

Business response:

Dear Guest, Thank you for taking the time to share your concerns. We are truly sorry that your visit did not align with expectations and that the environment affected your comfort. Maintaining a welcoming atmosphere and appropriate standards throughout the property is extremely important, and it is disappointing to learn that this was not reflected during your stay. Your kind acknowledgment of the team’s courtesy is appreciated, and your comments regarding upkeep and presentation have been carefully noted. We value candid fe... read more

Business response:

Dear Guest, It is disappointing to read that we did not meet your expectations during this recent visit with us, and we sincerely apologize for the billing concern that you are having. We will share this matter with our team for attention. Thank you again for choosing us. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, It is disappointing to read that we did not meet your expectations during this recent visit with us, and we sincerely apologize for the billing concern that you are having. We ask that you please allow us some time to review your account and investigate a bit further. You have our assurance that we will address your concern appropriately. Thank you again for choosing us. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely, Hote... read more