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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only thing I liked about my stay was the friendly staff.
Business response:
Dear Darcy, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope our friendly customer service will help us to have another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
OMG how bad can it get? This was a solid 3 star property before Covid but it is falling apart. Common areas are a dump. Desk staff are much worse.While the Ice machine has been broken for six months the excuses are getting better. I stopped in at noon for a 3:30 checkin and asked for a ground floor room and the put me on the second floor because the room wasn’t clean. Neither was mine. If it keeps up this pace it will soon be a zero star property.
Business response:
Dear nowell, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
It was terrible. It was dirty
Business response:
Dear Yaneira, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
I did not like my experience at this hotel at all, the room that was provided to me and my family had punch holes in the wall, missing drawers, no hairdryer, and broken lights. Didn't even have a trash can in the bathroom and the customer service wouldn't even try.
Business response:
Dear Luz Rosario, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we... read more
The front desk person was very nice and attentive. While he was checking us in the phone rang and when he answered he asked the person to hold. You'd be amazed how many people don't do that which is completely rude. Anyway, we went to the elevator to go to our floor and it reeked of weed. I don't care if you smoke weed, I have myself, but in an elevator the smell can be a bit overpowering. We opened the door to our room and it wasn't even cleaned which is funny because there are posters everywhere about their cleanliness. I ... read more
Business response:
Dear Amanda, first, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, ... read more
I stayed here specifically because I needed a kitchen in the room and a treadmill because of my strict diet and training regime. The treadmill was broken so which was very disappointing. I can handle a bed being uncomfortable, which it was, but to have non functioning equipment that is easily repaired is unacceptable.
Business response:
Dear Kate, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We were sorry to read you had several issues during your stay. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,820 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.