This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property should be burned to the ground. By location you would think it's good, not great of course because of price. Carpets are filty. Black mole in shower. Doors don't close properly. You can see light although doors are closed as you walk down hall. Stale smoke thru out....cheaper to burn and start new!
Business response:
Dear Hastas, thank you for being our guest and sharing your feedback. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. We have discussed your comments with our housekeeping team to ensure they are more diligent with their efforts. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely,Hotel Management
Don’t goto this place very dirty
Business response:
Dear joyce, thank you for taking the time to give us feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Be assured we take the cleanliness of your suite and the entire hotel very seriously and remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with u... read more
Wish I read reviews before choosing! Property photos are NOT true. Sofa bed are twin size bed with food crumbs in between fold. So very upset with self for choosing this location for family to get rest. This hotel chain is normally awesome but this one is worn. Location close to PCH.
Business response:
Dear Guest, it isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
The whole hotel smelled like a marinuana party had been goin on for some time
No response to written complaint to mgr Front desk person had intolerable customer service, would continually hang up on me, 6+ times when I was trying to ask a question. Ended up leaving a day early because of her. Manager never responded to my written complaint. Crumbs, candy stuck to pull out couch mattress. Some staff were really nice: Regina, Melissa, and another front desk gentleman too, all nice.
Business response:
Dear Maureen, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that because one of our team members, this was not your experience. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. We are happy ... read more
Nasty just not a place to stay
Business response:
Dear Felipe, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
I liked having a pull out couch as another bed, but it was filthy. It clearly was not cleaned or checked before we pulled it out to sleep on. They had to bring us a ne mattress for it. The floor had a lot of stains in the carpet as well. When we wanted to go swimming in the morning, the front desk lady told us the pool didn't open until 10am, but the sign clearly stated 6:30am.
Business response:
Dear Katherine, thank you for staying with us. We sincerely apologize for the problems you experienced with the sofa bed in your suite. We are happy that we tried to resolve the issue immediately. We are also sorry for the miscommunication from the front desk regarding the pool timing. Thank you for your valuable feedback and for taking the time to post a review. We hope to have the opportunity to be of service to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,820 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.