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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NO ES RECOMENDABLE PARA NADA El hotel muy sucio y mal oliente, mucha basura en las esquinas fuman droga en todos lados el desayuno NO existe, es cafe y galletas NO ES RECOMENDABLE PARA NADA
Business response:
Dear CARLOS, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Need cheaper rates to match the VERY cheap rooms Pros: Free parking onsite Pool available Free wifi Was granted a complimentary late check out AC was functional Linens appeared clean (sheets, towels, etc) Cons: Wasnt given a key packet so our room number was announced verbally to the entire lobby (safety concern) Could not confirm or deny a late checkout request the night before, had to call in the morning to ask Dirty washcloth and shaving materials were found in our bathroom upon check in, very gross. Also, bandaid remnant... read more
Business response:
Dear Guest, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
it was a fleabag. the people wandering around made me nervous. they advertise breakfast, what a joke. i was trying to find a motel with a real breakfast spread like Springhill Suites has.
Business response:
Dear Cindy, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Not again
Business response:
Dear adrianne, thank you for choosing our hotel on your recent visit. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,820 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.