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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I really like having the drawers in the small bathroom. I found the shower head to be the worst one I have ever experienced. The water pressure was great out of the bathtub spout; however, when switched to the shower, the streams were sparse and the pressure was minimal. I had to get on my hands and knees to rinse my hair under the bathtub spout after I washed it because there was not enough pressure to rinse under that shower head.
Business response:
Thank you for your candid evaluation. We are glad you had a pleasant stay overall. However, we apologize for the issues you had with the bathroom. We will share your comments with our maintenance team and make sure the problem is resolved. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Really clean hotel and friendly staff
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
フェニックスの空港に近いリーズナブルなホテルを探していました。 このホテルはフリーウェイからのアクセスも良く、周辺にはたくさんの飲食店やガススタンドがあります。立地はほんとに素晴らしいです。 部屋の中には簡単なキッチンもあり、広さも充分です。きれいに清掃もされていました。カップルや、小さな子供1人で宿泊するにはちょうど良いサイズだと思います。
Its pretty nice The veiw literally was nothing. As I’ll show u in the pic
Business response:
Sarah, thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management
Room was not cleaned super well (hairs in the showers); and was in need of some improvement (stained office chair; cigarette buns on the kitchen countertop), and security not too awesome as a nearly stepped on a homeless man sleeping on the ground as I stepped out the rear door one morning. Half of the staff I interacted with were very nice, and the other half were a bit rude (don't bother asking for an early check-in unless you're wanting to get an eye-roll).
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. Also, we are sorry you did not experience our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for you valuable feedback, your response has been been shared with the proper department heads. Thank you again and have a fantastic day
Business response:
Thank you for the outstanding feedback. We look forward to servicing you again if your travels bring you this way. Thank you again and have a wonderful day.
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.