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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice place
Business response:
John, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Guy at the front desk was friendly, the lady was rude.
Business response:
Tierra, thank you for your honest evaluation. We are glad you had a pleasant stay overall. However, we apologize for the unpleasant experience you had with one of our associates. We will review this with the appropriate individuals and take steps to elevate our service levels. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
for a lower cost hotel, this worked out well, but its by no means perfect. Very convenient to Route 51 without road noise and also very close to Camelback with all of the shops and places to eat. So the location and cost are good. There were some quirks at this place: maintenance issues such as fans that dont work in the room, debris on the staircase untouched by housekeeping for 4 days in a row. Some sort of groups housed here -- like halfway house or something with older men, and then groups of high school students showing... read more
Business response:
Stephen, thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with most aspects of your stay and that our location worked well for you. However, we regret not meeting some of your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems a... read more
Dident like how we had to turn in towles and sheets to get new ones and room never got cleaned
Business response:
Thank you for your feedback. Please accept our apologies for not meeting your expectations. We strive hard to provide every guest with a memorable stay, but we fall short in providing this to you while you were here. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
I love it Can’t wait to do it again
Sergio General Manager, helped out when other parties in our group were in risk of losing reservation because of overbookings.
Business response:
Mark, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.