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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice place to stay at
My stay Fun and clean ! Staff on the day of arrival could have been friendlier and more professional
Business response:
Dear Deam, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management
Great location Great place. Clean
We would stay here again. Priced right. Noticeable road noise if you are on the road side of the building. Room to room noise requires courteous neighbors.
Business response:
Dear Ronald, Thank you for the excellent review. We are glad your stay was enjoyable, and we could meet your expectations for a great price. However, we are sorry for any concern you experienced due to the noise. In the future, please know our front desk staff is always available to help make the most of your stay. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management
I liked that it was easy to find and easy access. I didn't like that I reserved one of the room's for four people and I couldn't get extra pillows or blankets. And the fold out sofa bed only has the mattress. I spoke to an older lady employee that didn't have a name badge but did have attitude. It seemed like I was asking for to much from her. When I paid the extra fee for more people in one room, I figured that she would accommodate for what I paid for.
Business response:
Dear Hector, Thank you for being our guest and taking the time to share your review. Although we are glad to see our location was ideal for your needs, we are sorry for the inconvenience you encountered during your stay. Moreover, we apologize that our staff could not assist you satisfactorily. We are reviewing this incident with the concerned team members to ensure it never happens again in the future. We appreciate you bringing this to our attention and hope to welcome you back for a much-improved experience.Sincerely,Hote... read more
Don’t stay We had a very long day of traveling. I asked my daughter to check us in because this hotel doesn’t let you check in after a certain time. When we arrived the woman behind the counter was rude and almost didn’t give us the key. The reservation was in my name but they put it in my daughters since she checked us in but didn’t give her a key. That is how this stay started off. Toilet barely flushed. Things looked somewhat clean but it gave me the feeling I should be wearing flip flops in the shower . The last straw wa... read more
Business response:
Dear Bevin, Thanks for taking the time to review our hotel. We apologize for your negative experience during your stay. It is unacceptable for any guest to be treated rudely; we will address this with our front desk staff. We also apologize for the cleanliness issues you encountered in your room. Our housekeeping team will be notified, and we will improve our cleaning procedures. We take hygiene and cleanliness very seriously and will ensure that all areas of the room are thoroughly checked and cleaned. We appreciate your fe... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,898 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.