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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is run down can use some updating
Business response:
Dear joe, thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your honest comments will be shared with our team, and we will use them for future improvements. We hope you will give us another opportunity on your next visit to this area. Sincerely, Hotel Management
My stay was nice. Aside from the low water pressure and the water being shut off for a few hours it was nice. Will stay there again
Business response:
Dear Jeri, thank you for choosing our Extended Stay America and for letting us know about your stay. Although we are glad you had a great time, we have noted your feedback about the things that could be better. We have shared them with our maintenance team, and they are inspecting the room immediately. Once again, we appreciate you choosing us and look forward to seeing you soon! Sincerely, Hotel Management
The tub plug was broken. The towel rack was missing. The television signal kept dropping. The pool was dirty and the water was murky.
Business response:
Kimberly, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Clean and nice Very clean and nice
Business response:
Angel, thank you for sharing your experience with fellow travelers. We are glad you were pleased with our well-kept accommodations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management
The room was clean, but the hotel definitely needs an upgrade (e.g. stains and holes in the carpets, scuffs and scratches in the countertops, stained chairs, smells a bit like old cigarette smoke). The staff are friendly and helpful. I probably wouldn't stay again, but in a pinch for an overnight I think it's fine.
Business response:
Carol, thank you for evaluating your stay at our hotel. While you liked our refreshing accommodations, we apologize for the cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
3/10 rating When I arrived. They were still inspecting rooms. I had to wait about 30-40 mins just to check in and get my room. There were about 5 other people just waiting in the small lobby for the same thing. The bed in my room was hard, not comfortable at all. The front desk girl was very nice and sweet. Apologetic.
Business response:
German, thank you for staying at our hotel. We are sorry for the delay you experienced at the time of check-in and the inconvenience it caused. Please know we are taking every possible measure to ensure this does not happen again. We also regret you didn't get a comfortable night's sleep and the inconvenience caused due to it. On a positive note, we are glad you liked the service provided by one of our associates. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Since... read more
The employees were nice & helpful. The hotel is old & they need to up date all the rooms. Because this is an extended stay hotel, there were some sketchy people living there.
Business response:
Tama, thank you for taking the time to share your feedback. While we are pleased that you appreciated our friendly and courteous staff, we regret your disappointment with the condition of our property. Your comments are valuable, and we have noted them. We are also sorry for any inconvenience you had due to the other guests staying at our property. We hope you will consider giving us another chance to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.