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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We do apologize that your stay did not meet your expectations. Please feel free to contact us directly with any concerns you may have experienced. Thank you and have a wonderful day.
It was an okay hotel room experience. The TV’s signal kept messing up, but other than that, everything was fine. The location was good, and the staff was friendly. This was in Arizona, and the AC worked really good.
Business response:
Thank you for choosing our hotel for your recent stay. We are glad to read you had an overall pleasant and that our location was perfect for you. However, we apologize for the issues you encountered in your suite with the television. Our maintenance team is already working to solve the issues, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
friendly staff!
Business response:
Thank you for your valuable feedback, we here at ESA thrive on customer service and appreciate your valuable feedback. Thank you again and have a wonderful day.
Business response:
Thank you for taking the time to send us your valuable feedback. We always are looking to make improvements and deliver the best experience. I apologize we feel short of that. Please feel free to contact the hotel directly with any further concerns. Take care and have a wonderful day.
The area was fine. The downside was there was a lot of undesirable people staying in the hotel as well. As soon as we got there. My daughter and I were standing at the door waiting for my husband as she forgot her mask. A man that appeared to be on drugs approuched us and asked if we had our key card to get in? The lobby doors are locked @10p. It was 3. The parking isn't great. The room was fine. Although no coffee maker or dishes/utensils and our tv didn't work. The gal that worked there eventually fixed our tv and brought ... read more
Business response:
Thank you for choosing to stay with us at Extended Stay America. We are happy to know you had an overall pleasant stay with us and liked the service provided by our courteous associates. However, we regret the inconvenience you had due to the other guests on the property. Kindly know, safety and security of our guests are always our utmost priority. On behalf of everyone here, we look forward to welcoming you all back soon for a much better experience. Sincerely, Hotel Management
I really like having the drawers in the small bathroom. I found the shower head to be the worst one I have ever experienced. The water pressure was great out of the bathtub spout; however, when switched to the shower, the streams were sparse and the pressure was minimal. I had to get on my hands and knees to rinse my hair under the bathtub spout after I washed it because there was not enough pressure to rinse under that shower head.
Business response:
Thank you for your candid evaluation. We are glad you had a pleasant stay overall. However, we apologize for the issues you had with the bathroom. We will share your comments with our maintenance team and make sure the problem is resolved. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Really clean hotel and friendly staff
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.